Checklist Capacity Report: Difference between revisions

Revision as of 14:43, 22 January 2017

ITIL Process: ITIL Service Design - Capacity Management

Checklist Category: ITIL Templates - Capacity Management

Source: Checklist "Capacity Report" from the ITIL Process Map V2

The Capacity Report is a preliminary document to the Service Level Report:

For all IT Services
- Details of Service capacities
  - Agreed capacities
  - Measured capacity usage
- Details of performance
  - Agreed performance
  - Measured performance
- Trend analyses
  - Expected increase/ decrease in the demand for Service capacities
  - Threshold values, whose attainment trigger the start of measures for the expansion of Service capacities
Incidents leading to reduced Service capacities or performance
- In the past (prolonged Service failures etc.)
  - Type of the incident
  - Causes
  - Counter-measures for the elimination of the failure
  - Measures for the future avoidance of similar failures
- In the future (i.e. planned prolonged downtimes to Services)
Analysis of the effects upon IT capacities by
- Changes/ additions/ cancellations of IT Services
- Forthcoming Changes
- New technologies
- External changes, e.g. of a judicial type
Running and planned measures for the increase of Service capacities or performance

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+<itpmch><title>Checklist Capacity Report | IT Process Wiki</title>
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