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<itpmch><title>ITIL Wiki News | IT Process Wiki</title>
<itpmch><title>ITIL Wiki News | IT Process Wiki</title>
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<meta name="description" content="IT Process Wiki: the latest ITIL news - stay informed about important changes and updates to our ITIL Wiki." />
<meta name="description" content="IT Process Wiki: the latest ITIL and IT Service Management news - stay informed about important changes and updates to our ITIL Wiki." />
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Image:ITIL-Wiki-deutsch.jpg|right|ITIL Wiki News
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Image:ITIL-Wiki-deutsch.jpg|ITIL Wiki News
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<p>&nbsp;</p>
<p>&nbsp;</p>


==<span id="2015-12-01">Video | Adapting the ITIL Process Model to your Organization</span>==
==<span id="2016-12-09">Free ITIL Templates and Checklists</span>==
[[Image:Templates-itil-2011.jpg|thumb|120px|right|none|alt=Free ITIL templates, document templates and checklists|link=https://wiki.en.it-processmaps.com/index.php/File:Templates-itil-2011.jpg|[[ITIL-Checklists|ITIL Checklists]]]]


[[Image:Video-using-itil-process-templates-200x200.jpg|thumb|70px|right|none|alt=Video: ITIL responsibility assignment matrix|[https://demo.it-processmaps.com/howto_en/using-itil-process-map.html Watch the video!]]]
<small>Fri, 09 December 2016</small>
<small>Tue, 01 December 2015</small>


The ITIL Process Map provides you with a set of ITIL templates plus the means to adapt the process diagrams to your own organization's needs.  
The most sought-after [[ITIL-Checklists|ITIL templates]] are available for you in the IT Process Wiki.


Three examples illustrate some techniques for working with the Visio ITIL templates, including the usage of a simple [https://en.it-processmaps.com/products/visio-excel-repository.html Excel repository] for managing all central object information of the ITIL reference process model.
These ready-to-use templates and checklists are also a good starting point for designing ISO 20000 compliant documents and records.


&#8594; Watch the [https://demo.it-processmaps.com/howto_en/using-itil-process-map.html video: Adapting the ITIL Process Map]
As part of the ITIL Process Map, the [[ITIL-Checklists#ITIL_2011_Templates|ITIL 2011 templates]] were officially reviewed by APM Group to verify their alignment with the principles of Cabinet Office best practice guidance. They are thus officially ITIL&reg; licensed.


<p>&nbsp;</p>
<br style="clear:both;"/>


==<span id="2015-10-05">Webinar: ITIL and the ITIL Process Map (recorded version)</span>==
==<span id="2016-11-23">Free webinar: ITIL and the ITIL Process Map</span>==


[[Image:Itil-webinar-200x200.jpg|thumb|70px|right|none|alt=On-demand webinar: ITIL and the ITIL Process Map|[https://demo.it-processmaps.com/webinars/itil-process-map.html Watch the ITIL webinar!]]]
[[Image:Itil-webinar-200x200.jpg|thumb|120px|right|none|alt=On-demand webinar: ITIL and the ITIL Process Map|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-webinar-200x200.jpg|[https://demo.it-processmaps.com/webinars/itil-process-map.html Watch the ITIL webinar!]]]
<small>Mon, 10 October 2015</small>
<small>Wed, 23 November 2016</small>


For many years we have been conducting live webinars about ITIL and the ITIL Process Map over the internet - and of course we still offer these webinars every two weeks or so;
For many years we have been conducting live webinars about ITIL and the ITIL Process Map over the internet - and of course we still offer these webinars every two weeks or so;
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You can sign up [https://en.it-processmaps.com/sp/online-seminars.html here]!
You can sign up [https://en.it-processmaps.com/sp/online-seminars.html here]!


But our timing may not fit in with your schedule, or maybe you want to see the webinar instantly. For such cases we have now created a recorded version of the ITIL webinar that you can watch at any time:
But our timing may not fit in with your schedule, or maybe you want to see the webinar instantly. For such cases we have created a recorded version of the ITIL webinar that you can watch at any time:


&#8594; [https://demo.it-processmaps.com/webinars/itil-process-map.html Webinar: ITIL and the ITIL Process Map]
&#8594; [https://demo.it-processmaps.com/webinars/itil-process-map.html Webinar: ITIL and the ITIL Process Map]
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&#8594; or [https://youtu.be/j8n1bRbsdwQ watch it on YouTube]
&#8594; or [https://youtu.be/j8n1bRbsdwQ watch it on YouTube]


<p>&nbsp;</p>
<br style="clear:both;"/>
 
==<span id="2016-10-28">Is YaSM 'ITIL lite' or 'lean ITIL'?</span>==
 
[[Image:Yasm-itil-lite-thumb.jpg|thumb|120px|right|none|alt=YaSM Blog: Is YaSM 'ITIL lite' or 'lean ITIL'?|link=https://wiki.en.it-processmaps.com/index.php/File:Yasm-itil-lite-thumb.jpg|[https://yasm.com/en/blog/yasm-itil-lite Is YaSM 'ITIL lite' or 'lean ITIL'?]]]
<small>Fri, 28 October 2016</small>
 
When presenting the YaSM service management framework to someone who has never heard of it before, I get frequently asked whether YaSM is a lean or light version of ITIL&reg;.
 
YaSM is definitely lighter than ITIL&reg;. But we don't want YaSM to be confused with what is often called "ITIL lite" or "lean ITIL" because we think the existing approaches are often flawed!
 
Read it now:
 
&#8594; From the YaSM Blog:  [https://yasm.com/en/blog/yasm-itil-lite Is YaSM 'ITIL lite' or 'lean ITIL'?]
 
<br style="clear:both;"/>
 
==<span id="2016-10-24">ITIL metrics (KPIs)</span>==
[[Image:ITIL-KPIs.jpg|thumb|120px|right|none|alt=ITIL key performance indicators (ITIL KPIs)|link=https://wiki.en.it-processmaps.com/index.php/File:ITIL-KPIs.jpg|[[ITIL Key Performance Indicators|ITIL KPIs]]]]
 
<small>Mon, 24 October 2016</small>
 
ITIL key performance indicators ("KPIs") are used to assess if the processes of an IT organization are running according to expectations.
 
The suggested KPIs in our ITIL Wiki comply with the ITIL 2011 recommendations and were enhanced with elements from COBIT&reg;.
 
&#8594; Details: [[ITIL Key Performance Indicators]]
 
<br style="clear:both;"/>


==<span id="2015-09-08">Video (updated version) | ITIL RACI Matrix</span>==
==<span id="2016-09-12">Video: The ITIL RACI Matrix</span>==


[[Image:Itil-raci-video-200x200.jpg|thumb|70px|right|none|alt=Video: ITIL responsibility assignment matrix|[https://demo.it-processmaps.com/raci_en/itil-raci-matrix.html Watch the video!]]]
[[Image:Itil-raci-video-200x200.jpg|thumb|120px|right|none|alt=Video: ITIL responsibility assignment matrix|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-raci-video-200x200.jpg|[https://demo.it-processmaps.com/raci_en/itil-raci-matrix.html Watch the video!]]]
<small>Tue, 08 September 2015</small>
<small>Mon, 12 September 2016</small>


The ITIL RACI matrix ("responsibility assignment matrix") provides a summary of the ITIL roles and their levels of responsibility in the ITIL processes.
The ITIL RACI matrix ("responsibility assignment matrix") provides a summary of the ITIL roles and their levels of responsibility in the ITIL processes.
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&#8594; Watch the [https://demo.it-processmaps.com/raci_en/itil-raci-matrix.html video: ITIL RACI Matrix]
&#8594; Watch the [https://demo.it-processmaps.com/raci_en/itil-raci-matrix.html video: ITIL RACI Matrix]


<p>&nbsp;</p>
<br style="clear:both;"/>
 
==<span id="2016-09-06">Checklist Capacity Plan</span>==
 
[[Image:Capacity-plan.jpg|thumb|120px|right|none|alt=ITIL Capacity Plan Template|link=https://wiki.en.it-processmaps.com/index.php/File:Capacity-plan.jpg|[[Checklist Capacity Plan]]]]
<small>Tue, 06 September 2016</small>
 
The [[Checklist Capacity Plan|Capacity Plan]] is used to manage the resources required to deliver IT services.
 
The plan contains scenarios for different predictions of business demand, and options with cost estimates to deliver the agreed service level targets.
 
&#8594; You'll find the detailed checklist [[Checklist Capacity Plan#Overview|here]]!
 
<br style="clear:both;"/>
 
==<span id="2016-08-14">2nd anniversary of the YaSM Service Management Wiki</span>==
 
[[Image:Yasm-service-management-wiki-400x400.png|thumb|120px|right|none|alt=YaSM Wiki - The Enterprise Service Management Wiki. A simpler framework for managing services, based on established best practices.|link=https://wiki.en.it-processmaps.com/index.php/File:Yasm-service-management-wiki-400x400.png|[https://yasm.com/wiki/en/index.php/Main_Page The YaSM Wiki: Enterprise Service Management and ITSM]]]
 
<small>Sun, 14 August 2016</small>
 
The [https://yasm.com/wiki/en/index.php/Main_Page YaSM Wiki] is about service management according to YaSM&reg;, a new, streamlined framework for organizations offering services to their customers.
 
The free wiki is the ideal starting point if you would like to learn more about ''Enterprise Service Management'' and ''ITSM''.
 
You'll find detailed guidance and examples on how the YaSM framework can be applied to improve the delivery of services.
 
&#8594; The [https://yasm.com/wiki/en/index.php/Main_Page YaSM Wiki main page]
 
<br style="clear:both;"/>
 
==<span id="2016-07-15">ITIL functions and processes - the differences and similarities</span>==
 
[[Image:Itil-functions.jpg|thumb|120px|right|none|alt=The ITIL Functions: Service Desk, Facilities Management, IT Operations Control, Application Management and Technical Management.|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-functions.jpg|[[ITIL Functions|ITIL functions]]]]
 
<small>Fri, 15 Jul 2016</small>
 
In various parts of the books, ITIL refers to "functions" rather than "processes". For instance, Incident Management is introduced as a process and Facilities Management as a function.
 
&#8594; So, what is the [[ITIL Functions|difference between ITIL processes and ITIL functions]]? 
 
<br style="clear:both;"/>
 
==<span id="2016-06-19">YaSM | New video series: Good service management</span>==
 
[[Image:Good-service-management.jpg|thumb|120px|right|none|alt=YaSM videos: Einfachen Regeln zum Managen von Services|link=https://wiki.en.it-processmaps.com/index.php/File:Good-service-management.jpg|[https://yasm.com/en/videos YaSM videos]]]
<small>Sun, 19 June 2016</small>
 
Today we start a new series of videos, highlighting the time-tested, simple principles that we must get right in order to become successful providers of services - and how to apply them in practice.
 
&#8594; Save our YouTube playlist:  [http://bit.ly/yasm-youtube-gsm Good Service Management based on YaSM]<br />
&#8594; [https://yasm.com/en/videos YaSM videos (overview)]
 
<br style="clear:both;"/>
 
==<span id="2016-04-19">Video | The ITIL Process Map and SharePoint</span>==
 
[[Image:Itil-visio-sharepoint-video-200x200.jpg|thumb|120px|right|none|alt=Video: How you can use the ITIL process model for Visio in combination with SharePoint|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-visio-sharepoint-video-200x200.jpg|[https://demo.it-processmaps.com/itil-visio-en/itil-visio-sharepoint.html Watch the video!]]]
<small>Tue, 19 April 2016</small>
 
How to use the ITIL Process Map for Visio for publishing your ITIL processes:
 
Some of our customers use Microsoft&reg; SharePoint&reg; for managing their ITIL process diagrams and sharing them throughout their organizations. In this video we demonstrate how you can use the ITIL process model for Visio in combination with SharePoint.
 
&#8594; [https://demo.it-processmaps.com/itil-visio-en/itil-visio-sharepoint.html Video: The ITIL Process Map and SharePoint]
 
<br style="clear:both;"/>
 
==<span id="2016-02-28">Video | The ITIL - ISO 20000 Bridge</span>==
 
[[Image:Itil-iso-20000-video-200x200.jpg|thumb|120px|right|none|alt=Video: ITIL - ISO 20000 Bridge - Reference rocesses for ISO/IEC 20000|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-iso-20000-video-200x200.jpg|[https://demo.it-processmaps.com/iso20000_en/itil-iso20000-bridge.html Watch the video!]]]
<small>Sun, 28 February 2016</small>
 
Learn how the ITIL&reg; - ISO 20000 Bridge gets your ISO 20000 initiative started and helps you with keeping track of your progress towards ISO 20000 compliance:
 
The "ITIL - ISO 20000 Bridge" is an additional component to the ITIL Process Map. For every ISO 20000 requirement, the Bridge provides specific suggestions on how it can be fulfilled, in the form of ready-to-use process templates, document templates and checklists.
 
&#8594; [https://demo.it-processmaps.com/iso20000_en/itil-iso20000-bridge.html Video: Introduction to the ITIL - ISO 20000 Bridge]
 
<br style="clear:both;"/>
 
==<span id="2016-02-19">Free Project Management Templates and Checklists</span>==
 
[[Image:Project-management-basics.jpg|thumb|120px|right|none|alt=Project management basics - definition. roles, project stages and project templates|link=https://wiki.en.it-processmaps.com/index.php/File:Project-management-basics.jpg|[[Project Management|Project management basics]]]]
 
<small>Wed, 19 February 2016</small>
 
Essential also for your ITIL project: Basic knowledge, checklists and tips for Project Management.
 
These documents are designed to provide practical support for anyone assigned to do the actual "project work". However, they are also well suited for improving the organization and implementation of some of the day-to-day routine operations. 
 
&#8594; [[Project Management|Project management basics]]<br />
&#8594; [[Project Management - Templates, Checklists and Tips|Project management - templates, checklists and tips]]
 
<br style="clear:both;"/>
 
==<span id="2016-02-09">Update | ITIL Repository Add-In for Visio 2016</span>==
 
[[Image:Itil-visio-2016-thumb.jpg|thumb|120px|right|none|alt=The ITIL Process Map is now ready for Microsoft Visio 2016.|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-visio-2016-thumb.jpg|[https://en.it-processmaps.com/news/itil-visio-2016.html ITIL Visio Add-In]]]
<small>Tue, 09 Februar 2016</small>
 
Microsoft has recently published the new version of Visio&reg; 2016.
 
The ITIL&reg; Process Map works very well with this latest edition of Visio, but nevertheless the appearance of Visio 2016 provided an opportunity to update the "ITIL repository add-in" for Visio that comes with the ITIL Process Map.
 
Many existing customers are eligible for a free upgrade, so please get in touch with us if you would like to obtain a copy of the new repository add-in. [...]
 
&#8594; Details: [https://en.it-processmaps.com/news/itil-visio-2016.html ITIL Repository Add-In for Visio 2016]
 
<br style="clear:both;"/>
 
==<span id="2015-12-01">Video | Adapting the ITIL Process Model to your Organization</span>==
 
[[Image:Video-using-itil-process-templates-200x200.jpg|thumb|120px|right|none|alt=Video: ITIL responsibility assignment matrix|link=https://wiki.en.it-processmaps.com/index.php/File:Video-using-itil-process-templates-200x200.jpg|[https://demo.it-processmaps.com/howto_en/using-itil-process-map.html Watch the video!]]]
<small>Tue, 01 December 2015</small>
 
The ITIL Process Map provides you with a set of ITIL templates plus the means to adapt the process diagrams to your own organization's needs.
 
Three examples illustrate some techniques for working with the Visio ITIL templates, including the usage of a simple [https://en.it-processmaps.com/products/visio-excel-repository.html Excel repository] for managing all central object information of the ITIL reference process model.
 
&#8594; Watch the [https://demo.it-processmaps.com/howto_en/using-itil-process-map.html video: Adapting the ITIL Process Map]
 
<br style="clear:both;"/>


==<span id="2015-08-07">Service Portfolio Template</span>==
==<span id="2015-08-07">Service Portfolio Template</span>==


[[Image:Service-portfolio.jpg|thumb|70px|right|none|alt=ITIL Service Portfolio Template|[[Checklist Service Portfolio|Service Portfolio Template]]]]
[[Image:Service-portfolio.jpg|thumb|120px|right|none|alt=ITIL Service Portfolio Template|link=https://wiki.en.it-processmaps.com/index.php/File:Service-portfolio.jpg|[[Checklist Service Portfolio|Service Portfolio Template]]]]
<small>Fri, 07 August 2015</small>
<small>Fri, 07 August 2015</small>
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&#8594; These are the most important [[Checklist Service Portfolio#Service Portfolio - Contents|contents of a Service Portfolio]].  
&#8594; These are the most important [[Checklist Service Portfolio#Service Portfolio - Contents|contents of a Service Portfolio]].  


<p>&nbsp;</p>
<br style="clear:both;"/>


==<span id="2015-08-03">The ITIL Process Map works with Windows 10</span>==
==<span id="2015-08-03">The ITIL Process Map works with Windows 10</span>==
[[Image:Thumb_poster_itil-process-map-v3.jpg|thumb|70px|right|none|alt=ITIL Process Map for MS Visio|[https://en.it-processmaps.com/products/itil-process-map-visio.html ITIL Process Map for Visio]]]
[[Image:Thumb_poster_itil-process-map-v3.jpg|thumb|120px|right|none|alt=ITIL Process Map for MS Visio|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb_poster_itil-process-map-v3.jpg|[https://en.it-processmaps.com/products/itil-process-map-visio.html ITIL Process Map for Visio]]]


<small>Mon, 03 August 2015</small>
<small>Mon, 03 August 2015</small>
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If you are an existing customer, you may receive the latest version of the Visio add-in ("[https://en.it-processmaps.com/products/visio-excel-repository.html ITIL Repository Feature]"), including an updated user manual, free of charge.
If you are an existing customer, you may receive the latest version of the Visio add-in ("[https://en.it-processmaps.com/products/visio-excel-repository.html ITIL Repository Feature]"), including an updated user manual, free of charge.


<p>&nbsp;</p>
<br style="clear:both;"/>
<p>&nbsp;</p>


==<span id="2015-03-23">Infographic now also in Arabic: How to implement ITIL in 10 steps</span>==
==<span id="2015-03-23">Infographic now also in Arabic: How to implement ITIL in 10 steps</span>==


[[Image:Itil-implementation-arabic-thumb.png|thumb|70px|right|none|alt=Preview: Infographic ITIL (Arabic)|[[ITIL Implementation/ Infographic - Arabic|ITIL Infographic - Arabic]]]]
[[Image:Itil-implementation-arabic-thumb.png|thumb|120px|right|none|alt=Preview: Infographic ITIL (Arabic)|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-implementation-arabic-thumb.png|[[ITIL Implementation/ Infographic - Arabic|ITIL Infographic - Arabic]]]]
<small>Mon, 23 March 2015</small>
<small>Mon, 23 March 2015</small>
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&#8594; Proceed to: [[ITIL Implementation/ Infographic - Arabic|ITIL Implementation/ Infographic - Arabic version]]
&#8594; Proceed to: [[ITIL Implementation/ Infographic - Arabic|ITIL Implementation/ Infographic - Arabic version]]


<p>&nbsp;</p>
<br style="clear:both;"/>
<p>&nbsp;</p>
 
==<span id="2014-11-05">IT Process Maps' new mobile-friendly site now online</span>==
 
[[Image:It-process-maps-relaunch-2014-thumb.jpg|thumb|70px|right|none|alt=IT Process Maps web site relaunch|[[https://en.it-processmaps.com IT Process Maps]]]]
<small>Wed, 05 November 2014</small>
 
Our new mobile-friendly website is up and running - check it out!
 
We are very excited to have finally launched a new version of our website. It now appears in friendly format for mobile device users.
 
Take a look and let us hear your thoughts regarding the website's design and navigation!
 
&#8594; Proceed to: [https://en.it-processmaps.com IT Process Maps - Home Page]
 
<p>&nbsp;</p>
<p>&nbsp;</p>


==<span id="2014-10-29">YaSM - an alternative to ITIL?</span>==
==<span id="2014-10-29">YaSM - an alternative to ITIL?</span>==


[[Image:Itil-alternative-yasm-thumb.jpg|thumb|70px|right|none|alt=YaSM Blog: YaSM - an alternative to ITIL?|[https://yasm.com/en/blog/itil-alternative-yasm YaSM: an alternative to ITIL?]]]
[[Image:Itil-alternative-yasm-thumb.jpg|thumb|120px|right|none|alt=YaSM Blog: YaSM - an alternative to ITIL?|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-alternative-yasm-thumb.jpg|[https://yasm.com/en/blog/itil-alternative-yasm YaSM: an alternative to ITIL?]]]
<small>Wed, 29 October 2014</small>
<small>Wed, 29 October 2014</small>
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&#8594; From the YaSM Blog:  [https://yasm.com/en/blog/itil-alternative-yasm YaSM - an alternative to ITIL?]
&#8594; From the YaSM Blog:  [https://yasm.com/en/blog/itil-alternative-yasm YaSM - an alternative to ITIL?]


<p>&nbsp;</p>
<br style="clear:both;"/>


==<span id="2014-10-05">From the YaSM Blog: Beware of evil process templates</span>==
==<span id="2014-10-05">From the YaSM Blog: Beware of evil process templates</span>==


[[Image:Beware-of-evil-process-templates.jpg|thumb|70px|right|none|alt=YaSM Blog - Beware of evil process templates|[https://yasm.com/en/blog/evil-itsm-process-templates Blog: Evil process templates!]]]
[[Image:Beware-of-evil-process-templates.jpg|thumb|120px|right|none|alt=YaSM Blog - Beware of evil process templates|link=https://wiki.en.it-processmaps.com/index.php/File:Beware-of-evil-process-templates.jpg|[https://yasm.com/en/blog/evil-itsm-process-templates Blog: Evil process templates!]]]
<small>Sun, 05 October 2014</small>
<small>Sun, 05 October 2014</small>
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&#8594; Read it now:  [https://yasm.com/en/blog/evil-itsm-process-templates Beware of evil process templates!]
&#8594; Read it now:  [https://yasm.com/en/blog/evil-itsm-process-templates Beware of evil process templates!]


<p>&nbsp;</p>
<br style="clear:both;"/>
 
==<span id="2014-09-19">Free Problem Record Template </span>==
[[Image:Problem-record.jpg|thumb|70px|right|none|alt=ITIL Problem Record: Definition, information flow|[[Checklist Problem Record|Problem Record]]]]
 
<small>Fri, 19 September 2014</small>
 
In ITIL, a "Problem" is defined as the cause of one or more Incidents. The Problem Record contains all details of a Problem, documenting the history of the Problem from detection to closure.
 
The following template lists the typical contents of a Problem Record.
 
&#8594; Details: The [[Checklist Problem Record|Problem Record]]
 
&nbsp;


==<span id="2014-09-06">Launch of the free YaSM Service Management Wiki</span>==
==<span id="2014-09-06">Launch of the free YaSM Service Management Wiki</span>==


[[Image:Blog-yasm-wiki-2014-08-01.jpg|thumb|70px|right|none|alt=YaSM Blog - Launch of the free YaSM Service Management Wiki|[https://yasm.com/en/blog/yasm-wiki-launch YaSM Wiki Launch]]]
[[Image:Blog-yasm-wiki-2014-08-01.jpg|thumb|80px|right|none|alt=YaSM Blog - Launch of the free YaSM Service Management Wiki|link=https://wiki.en.it-processmaps.com/index.php/File:Blog-yasm-wiki-2014-08-01.jpg|[https://yasm.com/en/blog/yasm-wiki-launch YaSM Wiki Launch]]]
<small>Sat, 06 September 2014</small>
<small>Sat, 06 September 2014</small>
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&#8594; Proceed to the YaSM Wiki:  [https://yasm.com/wiki/en/index.php/Main_Page YaSM Wiki main page]
&#8594; Proceed to the YaSM Wiki:  [https://yasm.com/wiki/en/index.php/Main_Page YaSM Wiki main page]


<p>&nbsp;</p>
<br style="clear:both;"/>
<p>&nbsp;</p>


<big>'''[...]'''</big>
<big>'''[...]'''</big>
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==<span id="2012-06-13">New: A Bridge between ITIL 2011 and the ISO 20000:2011 Standard</span>==
==<span id="2012-06-13">New: A Bridge between ITIL 2011 and the ISO 20000:2011 Standard</span>==


[[Image:Iso-20000.jpg|thumb|70px|right|none|alt=ITIL and ISO 20000|[https://en.it-processmaps.com/news/iso-20000-2011.html ITIL 2011 and ISO 20000]]]
[[Image:Iso-20000.jpg|thumb|120px|right|none|alt=ITIL and ISO 20000|link=https://wiki.en.it-processmaps.com/index.php/File:Iso-20000.jpg|[https://en.it-processmaps.com/news/iso-20000-2011.html ITIL 2011 and ISO 20000]]]
<small>Wed, 13 June 2012</small>
<small>Wed, 13 June 2012</small>
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&#8594; <html><a href="https://en.it-processmaps.com/news/iso-20000-2011.html" rel="standout">Details ...</a></html>
&#8594; <html><a href="https://en.it-processmaps.com/news/iso-20000-2011.html" rel="standout">Details ...</a></html>


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==<span id="2012-04-14">Now available: ITIL Process Map 2011</span>==
==<span id="2012-04-14">Now available: ITIL Process Map 2011</span>==


[[Image:Thumb poster itil-process-map-v3.jpg|thumb|70px|right|none|alt=ITIL Process Map 2011|[https://en.it-processmaps.com/news/itil-process-map-2011.html ITIL Process Map 2011]]]
[[Image:Thumb poster itil-process-map-v3.jpg|thumb|120px|right|none|alt=ITIL Process Map 2011|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb_poster_itil-process-map-v3.jpg|[https://en.it-processmaps.com/news/itil-process-map-2011.html ITIL Process Map 2011]]]
<small>Sat, 14 April 2012</small>
<small>Sat, 14 April 2012</small>
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Following the publication of the 2011 edition of ITIL in July 2011, the ITIL Process Map has been adapted to the latest guidance.  &#8594; <html><a href="https://en.it-processmaps.com/news/itil-process-map-2011.html" rel="standout">Details ...</a></html>
Following the publication of the 2011 edition of ITIL in July 2011, the ITIL Process Map has been adapted to the latest guidance.  &#8594; <html><a href="https://en.it-processmaps.com/news/itil-process-map-2011.html" rel="standout">Details ...</a></html>


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<p>&nbsp;</p>


==<span id="2012-01-19">IT Process Maps on Google Plus</span>==
==<span id="2012-01-19">IT Process Maps on Google Plus</span>==


[[Image:Google-plus-logo.png|thumb|70px|right|none|alt=Google Plus logo|]]
[[Image:Google-plus-logo.png|thumb|120px|right|none|link=https://wiki.en.it-processmaps.com/index.php/File:Google-plus-logo.png|alt=Google Plus logo|]]
<small>Thu, 19 January 2012</small>
<small>Thu, 19 January 2012</small>


IT Process Maps is now on Google+, where we'll keep you updated about new posts and any other news relevant to ITIL, ISO 20000, ITIL process management and the latest news on our ITIL Wiki.
IT Process Maps is also on Google+, where we'll keep you updated about new posts and any other news relevant to ITIL, ISO 20000, ITIL process management and the latest news on our ITIL Wiki.


Please add us to your circles: [https://plus.google.com/108613479011811316823 ITIL Process Map - IT Process Maps on Google+].
Please add us to your circles: [https://plus.google.com/108613479011811316823 ITIL Process Map - IT Process Maps on Google+].

Revision as of 20:12, 9 December 2016

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ITIL Wiki News
ITIL Wiki News


Get the latest news and to stay informed about important changes and updates to our ITIL Wiki:

 

Free ITIL Templates and Checklists

Free ITIL templates, document templates and checklists
ITIL Checklists

Fri, 09 December 2016

The most sought-after ITIL templates are available for you in the IT Process Wiki.

These ready-to-use templates and checklists are also a good starting point for designing ISO 20000 compliant documents and records.

As part of the ITIL Process Map, the ITIL 2011 templates were officially reviewed by APM Group to verify their alignment with the principles of Cabinet Office best practice guidance. They are thus officially ITIL® licensed.


Free webinar: ITIL and the ITIL Process Map

On-demand webinar: ITIL and the ITIL Process Map
Watch the ITIL webinar!

Wed, 23 November 2016

For many years we have been conducting live webinars about ITIL and the ITIL Process Map over the internet - and of course we still offer these webinars every two weeks or so;

You can sign up here!

But our timing may not fit in with your schedule, or maybe you want to see the webinar instantly. For such cases we have created a recorded version of the ITIL webinar that you can watch at any time:

→ Webinar: ITIL and the ITIL Process Map

→ or watch it on YouTube


Is YaSM 'ITIL lite' or 'lean ITIL'?

YaSM Blog: Is YaSM 'ITIL lite' or 'lean ITIL'?
Is YaSM 'ITIL lite' or 'lean ITIL'?

Fri, 28 October 2016

When presenting the YaSM service management framework to someone who has never heard of it before, I get frequently asked whether YaSM is a lean or light version of ITIL®.

YaSM is definitely lighter than ITIL®. But we don't want YaSM to be confused with what is often called "ITIL lite" or "lean ITIL" because we think the existing approaches are often flawed!

Read it now:

→ From the YaSM Blog: Is YaSM 'ITIL lite' or 'lean ITIL'?


ITIL metrics (KPIs)

ITIL key performance indicators (ITIL KPIs)
ITIL KPIs

Mon, 24 October 2016

ITIL key performance indicators ("KPIs") are used to assess if the processes of an IT organization are running according to expectations.

The suggested KPIs in our ITIL Wiki comply with the ITIL 2011 recommendations and were enhanced with elements from COBIT®.

→ Details: ITIL Key Performance Indicators


Video: The ITIL RACI Matrix

Video: ITIL responsibility assignment matrix
Watch the video!

Mon, 12 September 2016

The ITIL RACI matrix ("responsibility assignment matrix") provides a summary of the ITIL roles and their levels of responsibility in the ITIL processes.

The RASCI model is an extended variant of the commonly known RACI model, which defines the following responsibilities: R - Responsible, A - Accountable, S - Support, C - Consulted and I - Informed.

RACI matrices are especially useful in clarifying roles and responsibilities in cross-functional processes.

→ Watch the video: ITIL RACI Matrix


Checklist Capacity Plan

ITIL Capacity Plan Template
Checklist Capacity Plan

Tue, 06 September 2016

The Capacity Plan is used to manage the resources required to deliver IT services.

The plan contains scenarios for different predictions of business demand, and options with cost estimates to deliver the agreed service level targets.

→ You'll find the detailed checklist here!


2nd anniversary of the YaSM Service Management Wiki

YaSM Wiki - The Enterprise Service Management Wiki. A simpler framework for managing services, based on established best practices.
The YaSM Wiki: Enterprise Service Management and ITSM

Sun, 14 August 2016

The YaSM Wiki is about service management according to YaSM®, a new, streamlined framework for organizations offering services to their customers.

The free wiki is the ideal starting point if you would like to learn more about Enterprise Service Management and ITSM.

You'll find detailed guidance and examples on how the YaSM framework can be applied to improve the delivery of services.

→ The YaSM Wiki main page


ITIL functions and processes - the differences and similarities

The ITIL Functions: Service Desk, Facilities Management, IT Operations Control, Application Management and Technical Management.
ITIL functions

Fri, 15 Jul 2016

In various parts of the books, ITIL refers to "functions" rather than "processes". For instance, Incident Management is introduced as a process and Facilities Management as a function.

→ So, what is the difference between ITIL processes and ITIL functions?


YaSM | New video series: Good service management

YaSM videos: Einfachen Regeln zum Managen von Services
YaSM videos

Sun, 19 June 2016

Today we start a new series of videos, highlighting the time-tested, simple principles that we must get right in order to become successful providers of services - and how to apply them in practice.

→ Save our YouTube playlist: Good Service Management based on YaSM
→ YaSM videos (overview)


Video | The ITIL Process Map and SharePoint

Video: How you can use the ITIL process model for Visio in combination with SharePoint
Watch the video!

Tue, 19 April 2016

How to use the ITIL Process Map for Visio for publishing your ITIL processes:

Some of our customers use Microsoft® SharePoint® for managing their ITIL process diagrams and sharing them throughout their organizations. In this video we demonstrate how you can use the ITIL process model for Visio in combination with SharePoint.

→ Video: The ITIL Process Map and SharePoint


Video | The ITIL - ISO 20000 Bridge

Video: ITIL - ISO 20000 Bridge - Reference rocesses for ISO/IEC 20000
Watch the video!

Sun, 28 February 2016

Learn how the ITIL® - ISO 20000 Bridge gets your ISO 20000 initiative started and helps you with keeping track of your progress towards ISO 20000 compliance:

The "ITIL - ISO 20000 Bridge" is an additional component to the ITIL Process Map. For every ISO 20000 requirement, the Bridge provides specific suggestions on how it can be fulfilled, in the form of ready-to-use process templates, document templates and checklists.

→ Video: Introduction to the ITIL - ISO 20000 Bridge


Free Project Management Templates and Checklists

Project management basics - definition. roles, project stages and project templates
Project management basics

Wed, 19 February 2016

Essential also for your ITIL project: Basic knowledge, checklists and tips for Project Management.

These documents are designed to provide practical support for anyone assigned to do the actual "project work". However, they are also well suited for improving the organization and implementation of some of the day-to-day routine operations.

→ Project management basics
→ Project management - templates, checklists and tips


Update | ITIL Repository Add-In for Visio 2016

The ITIL Process Map is now ready for Microsoft Visio 2016.
ITIL Visio Add-In

Tue, 09 Februar 2016

Microsoft has recently published the new version of Visio® 2016.

The ITIL® Process Map works very well with this latest edition of Visio, but nevertheless the appearance of Visio 2016 provided an opportunity to update the "ITIL repository add-in" for Visio that comes with the ITIL Process Map.

Many existing customers are eligible for a free upgrade, so please get in touch with us if you would like to obtain a copy of the new repository add-in. [...]

→ Details: ITIL Repository Add-In for Visio 2016


Video | Adapting the ITIL Process Model to your Organization

Video: ITIL responsibility assignment matrix
Watch the video!

Tue, 01 December 2015

The ITIL Process Map provides you with a set of ITIL templates plus the means to adapt the process diagrams to your own organization's needs.

Three examples illustrate some techniques for working with the Visio ITIL templates, including the usage of a simple Excel repository for managing all central object information of the ITIL reference process model.

→ Watch the video: Adapting the ITIL Process Map


Service Portfolio Template

ITIL Service Portfolio Template
Service Portfolio Template

Fri, 07 August 2015

Are you looking for a Service Portfolio template? Our checklist will help get you started.

The Service Portfolio represents a complete list of the services managed by the service provider. It contains present contractual commitments, new service development, and retired services.

→ These are the most important contents of a Service Portfolio.


The ITIL Process Map works with Windows 10

ITIL Process Map for MS Visio
ITIL Process Map for Visio

Mon, 03 August 2015

We've thoroughly tested the ITIL® Process Map for Visio® on Windows 10, and we can now confirm that our ITIL process model works with Microsoft's new operating system.

If you are an existing customer, you may receive the latest version of the Visio add-in ("ITIL Repository Feature"), including an updated user manual, free of charge.


Infographic now also in Arabic: How to implement ITIL in 10 steps

Preview: Infographic ITIL (Arabic)
ITIL Infographic - Arabic

Mon, 23 March 2015

Check out this Arabized version of our "ITIL Implementation" infographic that breaks the task down into 10 manageable steps.

Many thanks to Mohamad Sibai, Saudi Council of Engineers, for the translation!

→ Proceed to: ITIL Implementation/ Infographic - Arabic version


YaSM - an alternative to ITIL?

YaSM Blog: YaSM - an alternative to ITIL?
YaSM: an alternative to ITIL?

Wed, 29 October 2014

Once in a while we get asked during our YaSM webinars if YaSM is an alternative to ITIL.

It almost seems quite a few people would like to avoid having to deal with ITIL and are thus looking for alternatives - but is that a good idea?

Read it now!

→ From the YaSM Blog: YaSM - an alternative to ITIL?


From the YaSM Blog: Beware of evil process templates

YaSM Blog - Beware of evil process templates
Blog: Evil process templates!

Sun, 05 October 2014

In a recent blog post on his ITSM portal, Jan van Bon, IT service management expert and author of many popular books on the subject, muses about people using 'ITIL process templates' making a 'fundamental mistake' ("ITIL process templates - a contradictio in terminis?"). Instead of adopting something that is already developed, organizations should 'spend serious time on designing their management system'.

Obviously, as providers of such templates we don't fully agree with Jan's line of thought ...

→ Read it now: Beware of evil process templates!


Launch of the free YaSM Service Management Wiki

YaSM Blog - Launch of the free YaSM Service Management Wiki
YaSM Wiki Launch

Sat, 06 September 2014

The YaSM Wiki provides a complete overview of service management according to YaSM®.

The wiki is the ideal starting point if you would like to learn more about YaSM and service management in general.

→ Read it now: Launch of the free YaSM Wiki

→ Proceed to the YaSM Wiki: YaSM Wiki main page


[...]

 

New: A Bridge between ITIL 2011 and the ISO 20000:2011 Standard

ITIL and ISO 20000
ITIL 2011 and ISO 20000

Wed, 13 June 2012

The ITIL® - ISO 20000 Bridge has been brought in line with the latest version of ISO 20000:2011. It is now available as an add-on to the ITIL® Process Map.

The new version of the ITIL® - ISO 20000 Bridge helps IT organizations and IT Service Providers to develop ITIL 20000 compliant processes and serves as a guideline during the preparation for the ISO-20000:2011 certification audit.

→ Details ...


Now available: ITIL Process Map 2011

ITIL Process Map 2011
ITIL Process Map 2011

Sat, 14 April 2012

Following the publication of the 2011 edition of ITIL in July 2011, the ITIL Process Map has been adapted to the latest guidance. → Details ...


IT Process Maps on Google Plus

Google Plus logo

Thu, 19 January 2012

IT Process Maps is also on Google+, where we'll keep you updated about new posts and any other news relevant to ITIL, ISO 20000, ITIL process management and the latest news on our ITIL Wiki.

Please add us to your circles: ITIL Process Map - IT Process Maps on Google+.

 


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