Get the latest news and to stay informed about important changes and updates to our ITIL Wiki:
Get the latest news and to stay informed about important changes and updates to our ITIL Wiki:
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==<span id="2015-08-03">The ITIL Process Map works with Windows 10</span>==
[[Image:Thumb_poster_itil-process-map-v3.jpg|thumb|70px|right|none|alt=ITIL Process Map for MS Visio|[https://en.it-processmaps.com/products/itil-process-map-visio.html ITIL Process Map for Visio]]]
<small>Mon, 03 August 2015</small>
We've thoroughly tested the [https://en.it-processmaps.com/products/itil-process-map-visio.html ITIL® Process Map for Visio™] on Windows 10, and we can now confirm that our ITIL process model works with Microsoft's new operating system.
If you are an existing customer, you may receive the latest version of the Visio add-in ("[https://en.it-processmaps.com/products/visio-excel-repository.html ITIL Repository Feature]"), including an updated user manual, free of charge.
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==<span id="2014-08-31">The YaSM Service Management Framework - New Blog</span>==
<big>'''[...]'''</big>
[[Image:Blog-yasm-service-management-2014-07-25.jpg|thumb|70px|right|none|alt=YaSM Blog - Yet another Service Management Model|[https://yasm.com/en/blog/why-yasm YaSM Blog: Why YaSM?]]]
<small>Sun, 31 August 2014</small>
We are very excited about reaching this big milestone: Getting there meant several years of hard work, but now we are able to present a shiny new service management framework with lots of fresh ideas:
YaSM provides guidance (best practices) for organizations in the business of delivering services.
The first post in the YaSM Blog marks the launch of YaSM.
→ Read it now: [https://yasm.com/en/blog/why-yasm Why 'Yet another Service Management Model'?]
[[ITIL Key Performance Indicators|ITIL key performance indicators (ITIL KPIs)]] are used to assess if the processes of an IT organization are running according to expectations.
The suggested KPIs in our ITIL Wiki comply with the ITIL 2011 recommendations and were enhanced with elements from COBIT®.
==<span id="2014-08-17">ITIL Roles and Responsibilities</span>==
[[Image:Thumb-itil-roles-index.jpg|thumb|70px|right|none|alt=ITIL roles and responsibilities|[[ITIL Roles]]]]
<small>Sun, 17 August 2014</small>
Roles are used in ITIL to assign responsibilities in the various ITIL processes.
The following definitions of the [[ITIL Roles|ITIL roles]] describe the roles' main characteristics according to ITIL 2011.
→ Details: [[ITIL Roles]]
==<span id="2014-04-09">New LinkedIn Showcase Page on ITIL and the ITIL Process Map</span>==
[[Image:Linkedin-showcase-itil-process-map.jpg|thumb|70px|right|none|alt=New: LinkedIn showcase ITIL Process Map|[https://www.linkedin.com/company/itil®-process-map Visit showcase page on LinkedIn]]]
<small>Sun, 06 April 2014</small>
LinkedIn's "Products & Services" tab will soon be removed from all LinkedIn company pages, to be replaced by "Showcase Pages". So today we switched over and launched a brand-new showcase page on ITIL and the ITIL Process Map.
If you are also on LinkedIn, please check it out - we hope you like it!
→ [https://www.linkedin.com/company/itil®-process-map LinkedIn showcase page "ITIL Process Map"]
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==<span id="2014-01-14">Are you Searching for a Capacity Plan Template? </span>==
[[Image:Capacity-plan.jpg|thumb|70px|right|none|alt=ITIL Capacity Plan: Definition, information flow|[[Checklist Capacity Plan|Capacity Plan]]]]
<small>Tue, 14 January 2014</small>
If you're looking for a [[Checklist Capacity Plan|Capacity Plan template]] you should take a look at this article first:
A Capacity Plan is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand ("Business Scenarios"), and costed options to deliver the agreed service level targets.
→ Details: The [[Checklist Capacity Plan|Capacity Plan]]
==<span id="2013-09-12">What are the contents of an Incident Record?</span>==
[[Image:Incident-record.jpg|thumb|70px|right|none|alt=ITIL Incident Record: Definition, information flow|[[Checklist Incident Record|Incident Record]]]]
<small>Thu, 12 September 2013</small>
An "Incident" is defined as an unplanned interruption or reduction in quality of an IT service. The details of an Incident and its complete history from registration to resolution are recorded in an [[Checklist Incident Record|Incident Record]].
→ These are the typical [[Checklist Incident Record|contents of an Incident Record]]: ...
==<span id="2013-07-01">Infographic ITIL Implementation - A Project Guide in 10 Steps</span>==
What needs to be considered when planning an ITIL project? How can I assign the available resources in an economical way? Is there a tried and tested approach to implementing ITIL?
The infographic is based on our "ITIL implementation guide" which provides you with valuable information on how to set up and carry out ITIL projects, ITSM projects or ISO20000 initiatives:
==<span id="2013-05-19">Now in the new channel layout: The ITIL Process Map on YouTube</span>==
[[Image:Itil-youtube.jpg|thumb|70px|right|none|alt=Youtube: ITIL Process Map|[https://www.youtube.com/user/itprocessmaps YouTube: ITIL Process Map]]]
<small>Sun, 19 May 2013</small>
Our YouTube channel now presents itself in the recently introduced new and more clearly laid-out design:
The videos present all important facts about the structure, contents and usage of the ITIL Process Map and the ITIL - ISO 20000 Bridge.
Examples from the most widely known ITIL processes - like Service Operation and Incident Management - explain how the ITIL process models, checklists and the RACI matrix can be used in practice to support your ITIL initiative.
We look forward to welcoming you on YouTube!
→ [https://www.youtube.com/user/itprocessmaps YouTube Channel: ITIL Process Map]
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==<span id="2013-03-06">ITIL Process Map also for MS Visio™ 2013</span>==
[[Image:Thumb_poster_itil-process-map-v3.jpg|thumb|70px|right|none|alt=ITIL Process Map for MS Visio 2013|[https://en.it-processmaps.com/news/itil-visio-2013.html ITIL and Visio 2013]]]
<small>Wed, 06 March 2013</small>
As you may have noticed, Microsoft has recently published the latest edition of Visio™ 2013. The ITIL Process Map 2011 Edition can be used with this new version of Visio™.
The Visio™ add-in included in the ITIL Process Map (the "[https://en.it-processmaps.com/products/visio-excel-repository.html ITIL Repository Feature]") had to be updated to be compatible with Visio™ 2013.
If you are an existing customer, you may receive the latest version of the ITIL Visio™ add-in, including an updated user manual, free of charge.
→ <html><a href="https://en.it-processmaps.com/news/itil-visio-2013.html">Details: ITIL Visio add-in for MS Visio™ 2013 | Recommendations and free update</a></html>
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Revision as of 16:28, 4 August 2015
ITIL Wiki News
Get the latest news and to stay informed about important changes and updates to our ITIL Wiki:
We've thoroughly tested the ITIL® Process Map for Visio™ on Windows 10, and we can now confirm that our ITIL process model works with Microsoft's new operating system.
If you are an existing customer, you may receive the latest version of the Visio add-in ("ITIL Repository Feature"), including an updated user manual, free of charge.
For many years we have been conducting live webinars about ITIL and the ITIL Process Map over the internet - and of course we still offer these webinars every two weeks or so;
But our timing may not fit in with your schedule, or maybe you want to see the webinar instantly. For such cases we have now created a recorded version of the ITIL webinar that you can watch at any time:
In a recent blog post on his ITSM portal, Jan van Bon, IT service management expert and author of many popular books on the subject, muses about people using 'ITIL process templates' making a 'fundamental mistake' ("ITIL process templates - a contradictio in terminis?"). Instead of adopting something that is already developed, organizations should 'spend serious time on designing their management system'.
Obviously, as providers of such templates we don't fully agree with Jan's line of thought ...
In ITIL, a "Problem" is defined as the cause of one or more Incidents. The Problem Record contains all details of a Problem, documenting the history of the Problem from detection to closure.
The following template lists the typical contents of a Problem Record.
The ITIL® - ISO 20000 Bridge has been brought in line with the latest version of ISO 20000:2011. It is now available as an add-on to the ITIL® Process Map.
The new version of the ITIL® - ISO 20000 Bridge helps IT organizations and IT Service Providers to develop ITIL 20000 compliant processes and serves as a guideline during the preparation for the ISO-20000:2011 certification audit.
Following the publication of the 2011 edition of ITIL in July 2011, the ITIL Process Map has been adapted to the latest guidance. → Details ...
IT Process Maps on Google Plus
Thu, 19 January 2012
IT Process Maps is now on Google+, where we'll keep you updated about new posts and any other news relevant to ITIL, ISO 20000, ITIL process management and the latest news on our ITIL Wiki.
