ITIL Demand Management: Difference between revisions
From IT Process Wiki
mNo edit summary |
No edit summary |
||
| Line 1: | Line 1: | ||
< | <itpmch><title>ITIL Demand Management | IT Process Wiki</title> | ||
<meta name="keywords" content="demand management, itil demand management, demand management itil" /> | |||
<meta name="description" content="Demand Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Demand Management." /> | |||
</itpmch> | |||
<imagemap> | <imagemap> | ||
Image:ITIL-Wiki-deutsch.jpg|right|ITIL Demand Management | Image:ITIL-Wiki-deutsch.jpg|right|ITIL Demand Management | ||
| Line 7: | Line 10: | ||
<br style="clear:both;"/> | <br style="clear:both;"/> | ||
<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html> | |||
<p> </p> | <p> </p> | ||
'''<span id="Overview">Objective:</span>''' | '''<span id="Overview">Objective:</span>''' <html><span itemprop="description">The objective of <i><span itemprop="alternativeHeadline">ITIL <span itemprop="name Headline">Demand Management</span></span></i> aims to understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.</span></p> | ||
<p><b>Part of</b>: <a itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy" title="ITIL Service Strategy">Service Strategy</a></html> | |||
'''Process Owner''': [[ITIL Demand Management#Demand Manager|Demand Manager]] | '''Process Owner''': [[ITIL Demand Management#Demand Manager|Demand Manager]] | ||
| Line 36: | Line 39: | ||
==Definitions== | ==Definitions== | ||
The following | <html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList --> | ||
<meta itemprop="itemListOrder" content="Ascending" /> | |||
<p>& | <p><span itemprop="name">The following <a href="/index.php/ITIL%20Glossary#ITIL%20Glossary%20A-Z" title="ITIL Glossary">ITIL terms and acronyms</a> (<i>information objects</i>) are used in the ITIL Demand Management process to represent process outputs and inputs:</span> | ||
</p> | |||
<p> </p> | |||
<p><b><span id="Pattern_of_Business_Activity_PBA" itemprop="itemListElement">Pattern of Business Activity (PBA)</span></b> | |||
</p> | |||
<ul><li itemprop="description">Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services. PBAs are an important tool used by Demand Management for anticipating and influencing service demand. <i>(Note: New output in ITIL 2011.)</i> | |||
</li></ul> | |||
</div><!-- end of schema.org/ItemList --><p></html> | |||
<p> </p> | <p> </p> | ||
| Line 52: | Line 58: | ||
<p> </p> | <p> </p> | ||
{| border="1 | {| border="1" cellpadding="5" cellspacing="0" style="margin-left: auto; margin-right: auto; text-align:center;" valign="top" | ||
|- | |- | ||
| | |style="vertical-align:top; text-align:center" colspan="2" style="background:#ffffdd;"| '''Responsibility Matrix: ITIL Demand Management''' | ||
|- | |- | ||
! | !style="background:#ffffee; width: 65%; text-align:center" | ITIL Role / Sub-Process | ||
! style="background:#ffffee;" | [[ITIL Demand Management#Demand Manager|Demand Manager]] | !style="background:#ffffee;" | [[ITIL Demand Management#Demand Manager|Demand Manager]] | ||
|- | |- | ||
| | |style="text-align:left;" |[[ITIL Demand Management|Demand Management]]<br /> ''(no sub-processes specified)'' | ||
| A[[ITIL Demand Management#Accountable|<small>[1]</small>]]R[[ITIL Demand Management#Responsible|<small>[2]</small>]] | | A[[ITIL Demand Management#Accountable|<small>[1]</small>]]R[[ITIL Demand Management#Responsible|<small>[2]</small>]] | ||
|- | |- | ||
| Line 73: | Line 79: | ||
<p> </p> | <p> </p> | ||
<p> </p> | |||
==[ Infobox ]== | |||
<html><table class="wikitable"> | |||
<tr> | |||
<td>Link to this page:</td> | |||
<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management">https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management</a></td> | |||
</tr> | |||
<tr> | |||
<td>Languages:</td> | |||
<td><span itemprop="inLanguage" content="en">English</span> | <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Demand_Management" title="ITIL Demand Management">Deutsch</a></span></td> | |||
</tr> | |||
<tr> | |||
<td>Image:</td> | |||
<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/a/a6/Demand-management-itil.jpg" title="Demand Management">ITIL Demand Management (.JPG)</a></td> | |||
</tr> | |||
<tr> | |||
<td>Author:</td> | |||
<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td> | |||
</tr> | |||
</table> | |||
< | <p><small> | ||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management#Process_Description" itemprop="url"><span itemprop="title">Process Description</span></a> › | |||
</span> | |||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management#Definitions" itemprop="url"><span itemprop="title">Definitions</span></a> › | |||
</span> | |||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management#Roles_.7C_Responsibilities" itemprop="url"><span itemprop="title">Roles</span></a> | |||
</span> | |||
</small></p> | |||
</div><!-- end of schema.org/WebPage --><p></html> | |||
<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy|Demand Management]][[Category:ITIL Demand Management|!]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Strategy|Demand Management]][[Category:ITIL Demand Management|!]] | ||
<!-- --- --> | <!-- --- --> | ||
Revision as of 17:55, 22 December 2013
Objective: The objective of ITIL Demand Management aims to understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.
Part of: Service Strategy
Process Owner: Demand Manager
Process Description
The chapter on Demand Management in the Service Strategy book (ITIL V3 2007 Edition) did not offer enough substance to justify a separate Demand Management process, so at IT Process Maps we decided to treat Demand Management as part of Capacity Management.
Since the latest ITIL 2011 guidance includes clarifications on the differences in scope between Demand Management and Capacity Management, a dedicated Demand Management process has been introduced as part of Service Strategy. The process overview of ITIL Demand Management (.JPG) is showing the most important interfaces (see Figure 1).
The role Demand Manager has been introduced to perform the activities in the Demand Management process.
Sub-Processes
No sub-processes are specified for ITIL Demand Management.
Definitions
The following ITIL terms and acronyms (information objects) are used in the ITIL Demand Management process to represent process outputs and inputs:
Pattern of Business Activity (PBA)
- Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services. PBAs are an important tool used by Demand Management for anticipating and influencing service demand. (Note: New output in ITIL 2011.)
Roles | Responsibilities
Demand Manager - Process Owner
- The Demand Manager is responsible for understanding, anticipating and influencing customer demand for services. The Demand Manager works with capacity management to ensure that the service provider has sufficient capacity to meet the required demand.
| Responsibility Matrix: ITIL Demand Management | |
| ITIL Role / Sub-Process | Demand Manager |
|---|---|
| Demand Management (no sub-processes specified) |
A[1]R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Demand Management process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within Demand Management.
[ Infobox ]
| Link to this page: | https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management |
| Languages: | English | Deutsch |
| Image: | ITIL Demand Management (.JPG) |
| Author: | Stefan Kempter, IT Process Maps  |
