KPIs Process Evaluation: Difference between revisions

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'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement|ITIL 2011 CSI - Continual Service Improvement]] - [[Process Evaluation]]
'''ITIL Process''': [[ITIL CSI - Continual Service Improvement]] - [[Process Evaluation]]


'''Source''': Key Performance Indicators for ITIL Process Evaluation from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
'''Source''': Key Performance Indicators for ITIL Process Evaluation from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


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{| border="1" cellpadding="5" cellspacing="0" align="center"
{| border="1" cellpadding="5" cellspacing="0"
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! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
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| Number of Process Benchmarkings, Maturity Assessments, and Audits
| Number of Process Benchmarkings, Maturity Assessments, and Audits
| Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period
|
*Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period
|-
|-
| Number of Process Evaluations
| Number of Process Evaluations
| Number of formal Service Evaluations carried out
|
*Number of formal Service Evaluations carried out
|-
|-
| Number of identified Weaknesses
| Number of identified Weaknesses
| Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives
|
*Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives
|-
|-
|Number of CSI Initiatives
|Number of CSI Initiatives
|Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations
|
*Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations
|-
|-
|Number of completed CSI Initiatives
|Number of completed CSI Initiatives
|Number of CSI initiatives which were completed during the reporting period
|
*Number of CSI initiatives which were completed during the reporting period
|}
|}


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&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
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Revision as of 14:24, 5 August 2013

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KPI's ITIL Process Evaluation
KPI's ITIL Process Evaluation


ITIL Process: ITIL CSI - Continual Service Improvement - Process Evaluation

Source: Key Performance Indicators for ITIL Process Evaluation from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI) Definition
Number of Process Benchmarkings, Maturity Assessments, and Audits
  • Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period
Number of Process Evaluations
  • Number of formal Service Evaluations carried out
Number of identified Weaknesses
  • Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives
Number of CSI Initiatives
  • Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations
Number of completed CSI Initiatives
  • Number of CSI initiatives which were completed during the reporting period

 

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