KPIs Change Management: Difference between revisions
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<meta name="description" content="Change Management: The most important ITIL KPIs - ITIL Key Performance Indicators." /> | |||
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'''ITIL Process''': [[ITIL | '''ITIL Process''': [[ITIL Service Transition]] - [[Change Management]] | ||
'''Source''': Key Performance Indicators for ITIL Change Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | '''Source''': Key Performance Indicators for ITIL Change Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | ||
→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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{| border="1" cellpadding="5" cellspacing="0 | {| border="1" cellpadding="5" cellspacing="0" | ||
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! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
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|- | |- | ||
|Number of Major Changes | |Number of Major Changes | ||
|Number of major changes assessed by the CAB (Change Advisory Board) | | | ||
*Number of major changes assessed by the CAB (Change Advisory Board) | |||
|- | |- | ||
|Number of CAB Meetings | |Number of CAB Meetings | ||
|Number of CAB (Change Advisory Board) meetings | | | ||
*Number of CAB (Change Advisory Board) meetings | |||
|- | |- | ||
|Time for Change Approval/ Rejection | |Time for Change Approval/ Rejection | ||
|Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected) | | | ||
*Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected) | |||
|- | |- | ||
|Change Acceptance Rate | |Change Acceptance Rate | ||
|Number of accepted vs. rejected RFCs | | | ||
*Number of accepted vs. rejected RFCs | |||
|- | |- | ||
|Number of Emergency Changes | |Number of Emergency Changes | ||
|Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board) | | | ||
*Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board) | |||
|} | |} | ||
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Revision as of 14:07, 5 August 2013
ITIL Process: ITIL Service Transition - Change Management
Source: Key Performance Indicators for ITIL Change Management from the ITIL Process Map
→ back to: ITIL Key Performance Indicators
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Major Changes |
|
| Number of CAB Meetings |
|
| Time for Change Approval/ Rejection |
|
| Change Acceptance Rate |
|
| Number of Emergency Changes |
|
