KPIs Availability Management: Difference between revisions
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'''ITIL Process''': [[ITIL | '''ITIL Process''': [[ITIL Service Design]] - [[Availability Management]] | ||
'''Source''': Key Performance Indicators for ITIL Availability Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | '''Source''': Key Performance Indicators for ITIL Availability Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | ||
→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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{| border="1" cellpadding="5" cellspacing="0 | {| border="1" cellpadding="5" cellspacing="0" | ||
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! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
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|Service Availability | |Service Availability | ||
|Availability of IT Services relative to the availability agreed in SLAs and OLAs | | | ||
*Availability of IT Services relative to the availability agreed in SLAs and OLAs | |||
|- | |- | ||
|Number of Service Interruptions | |Number of Service Interruptions | ||
|Number of service interruptions | | | ||
*Number of service interruptions | |||
|- | |- | ||
|Duration of Service Interruptions | |Duration of Service Interruptions | ||
|Average duration of service interruptions | | | ||
*Average duration of service interruptions | |||
|- | |- | ||
|Availability Monitoring | |Availability Monitoring | ||
|Percentage of services and infrastructure components under availability monitoring | | | ||
*Percentage of services and infrastructure components under availability monitoring | |||
|- | |- | ||
|Availability Measures | |Availability Measures | ||
|Number of implemented measures with the objective of increasing availability | | | ||
*Number of implemented measures with the objective of increasing availability | |||
|} | |} | ||
<p> </p> | <p> </p> | ||
Revision as of 14:03, 5 August 2013
ITIL Process: ITIL Service Design - Availability Management
Source: Key Performance Indicators for ITIL Availability Management from the ITIL Process Map
→ back to: ITIL Key Performance Indicators
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Service Availability |
|
| Number of Service Interruptions |
|
| Duration of Service Interruptions |
|
| Availability Monitoring |
|
| Availability Measures |
|
