Checklist Protocol SLA Review: Difference between revisions

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'''ITIL Process''': ITIL V2 [[Service Delivery]] - [[Service Level Management]]
<p>&nbsp;</p>


'''Checklist Category''': [[ITIL-Checklists#Checklists for Service Level Management|Checklists for Service Level Management]]
'''ITIL Process''': [[ITIL Service Design]] - [[Service Level Management]]
 
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Service Level Management


'''Source''': Checklist "Report SLA Review" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]
'''Source''': Checklist "Report SLA Review" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]


 
<p>&nbsp;</p>


The following information is recorded within the report of the SLA review:
The following information is recorded within the report of the SLA review:
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** Target date
** Target date


<p>&nbsp;</p>


<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>


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Revision as of 15:42, 3 August 2013

Checklist SLA Review - Template SLA Review
Checklist SLA Review - Template SLA Review


 

ITIL Process: ITIL Service Design - Service Level Management

Checklist Category: ITIL Templates - Service Level Management

Source: Checklist "Report SLA Review" from the ITIL Process Map V2

 

The following information is recorded within the report of the SLA review:

  • Name of the IT Service under review
  • Date and time of the review
  • Person in charge of the review
  • Participants
    • Client-side
    • IT Organization
  • Summary presentation of the measured Service quality
  • Report on unusual situations
  • Satisfaction regarding Service quality on the client-side
  • Suggestions for changes to the IT Service
    • From the client viewpoint
      • Short-term (e.g. due to current problems)
      • Medium and long-term (e.g. due to a changed business strategy, a predictable increase in volume, ...)
    • From the IT viewpoint (e.g. new technical solutions are available, cost-optimization, ...)
  • Measures agreed during the review for enhancements of the Service quality or changes to the Service
    • Description
    • Person in charge
    • Target date

 

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