Checklist Problem Report: Difference between revisions

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'''ITIL Process''': ITIL V2 [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]]
<p>&nbsp;</p>


'''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checklists for Problem Management]]
'''ITIL Process''': [[ITIL Service Operation]] - [[Problem Management]]
 
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Problem Management


'''Source''': Checklist "Problem Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]
'''Source''': Checklist "Problem Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]


 
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The Problem Manager's report includes the following information:
The Problem Manager's report includes the following information:
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** Time schedule for the resolution of the Problem
** Time schedule for the resolution of the Problem


<p>&nbsp;</p>


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Revision as of 15:41, 3 August 2013

Checklist Problem Report - Template Problem Report
Checklist Problem Report - Template Problem Report


 

ITIL Process: ITIL Service Operation - Problem Management

Checklist Category: ITIL Templates - Problem Management

Source: Checklist "Problem Report" from the ITIL Process Map V2

 

The Problem Manager's report includes the following information:

  • Statistical evaluations
    • Outstanding Problems
      • According to duration since creation of the Problem Record
      • According to categories
    • Resolution times of closed Problems
      • According to duration
      • According to categories
    • Trend analyses
  • Problems with special importance regarding Availability, Capacity, IT Service Continuity and IT Security Management
    • Description
    • Problem cause
    • Applied resolution strategy
      • Elimination of the root cause
      • Possible Workarounds
    • Time schedule for the resolution of the Problem
  • Other important Problems with extensive effects upon the quality of the IT Services
    • Description
    • Problem cause
    • Applied resolution strategy
      • Elimination of the root cause
      • Possible Workarounds
    • Time schedule for the resolution of the Problem

 

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