Checklist Closure of a Problem: Difference between revisions
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<meta name="description" content="The following entries are investigated with regards to their completeness and integrity during the closure of a Problem: ..." /> | |||
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Image:ITIL-Wiki-deutsch.jpg|right|Checklist Closure of a Problem - Template Closure of a Problem | Image:ITIL-Wiki-deutsch.jpg|right|Checklist Closure of a Problem - Template Closure of a Problem | ||
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'''Checklist Category''': [[ITIL-Checklists | '''ITIL Process''': [[ITIL Service Operation]] - [[Problem Management]] | ||
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Problem Management | |||
'''Source''': Checklist "Closure of a Problem" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | '''Source''': Checklist "Closure of a Problem" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | ||
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The following entries are investigated with regards to their completeness and integrity during the closure of a Problem: | The following entries are investigated with regards to their completeness and integrity during the closure of a Problem: | ||
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* Date of Problem closure | * Date of Problem closure | ||
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<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html> | |||
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Revision as of 15:36, 3 August 2013
ITIL Process: ITIL Service Operation - Problem Management
Checklist Category: ITIL Templates - Problem Management
Source: Checklist "Closure of a Problem" from the ITIL Process Map V2
The following entries are investigated with regards to their completeness and integrity during the closure of a Problem:
- Protocol of actions
- Person in charge
- Support group
- Time and date
- Description of the activity
- History of the change in status, e.g.
- „New“ into „Initial Analysis Completed“
- „Initial Analysis Completed“ into „Assigned to Specialists“
- ...
- „Resolved“ into „Closed“
- Documentation of the root cause of the Problem (Known Error)
- Documentation of possible Workarounds
- Documentation of the applied (causal) resolution
- Date of Problem resolution
- Date of Problem closure
