Checklist Closure of a Problem: Difference between revisions

From IT Process Wiki
mNo edit summary
mNo edit summary
Line 1: Line 1:
<seo metakeywords="problem closure checklist, problem closure template" metadescription="The following entries are investigated with regards to their completeness and integrity during the closure of a Problem: ..." />
<itpmch><title>Checklist Closure of a Problem | IT Process Wiki</title>
<meta name="keywords" content="problem closure checklist, problem closure template" />
<meta name="description" content="The following entries are investigated with regards to their completeness and integrity during the closure of a Problem: ..." />
</itpmch>
<imagemap>
<imagemap>
Image:ITIL-Wiki-deutsch.jpg|right|Checklist Closure of a Problem - Template Closure of a Problem
Image:ITIL-Wiki-deutsch.jpg|right|Checklist Closure of a Problem - Template Closure of a Problem
Line 7: Line 10:
<br style="clear:both;"/>
<br style="clear:both;"/>


'''ITIL Process''': ITIL V2 [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]]
<p>&nbsp;</p>


'''Checklist Category''': [[ITIL-Checklists#Checklists for Problem Management|Checklists for Problem Management]]
'''ITIL Process''': [[ITIL Service Operation]] - [[Problem Management]]
 
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Problem Management


'''Source''': Checklist "Closure of a Problem" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]
'''Source''': Checklist "Closure of a Problem" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]


 
<p>&nbsp;</p>


The following entries are investigated with regards to their completeness and integrity during the closure of a Problem:
The following entries are investigated with regards to their completeness and integrity during the closure of a Problem:
Line 33: Line 38:
* Date of Problem closure
* Date of Problem closure


<p>&nbsp;</p>


<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>


<!-- This page is assigned to the following categories: -->
<!-- This page is assigned to the following categories: -->

Revision as of 16:36, 3 August 2013

Checklist Closure of a Problem - Template Closure of a Problem
Checklist Closure of a Problem - Template Closure of a Problem


 

ITIL Process: ITIL Service Operation - Problem Management

Checklist Category: ITIL Templates - Problem Management

Source: Checklist "Closure of a Problem" from the ITIL Process Map V2

 

The following entries are investigated with regards to their completeness and integrity during the closure of a Problem:

  • Protocol of actions
    • Person in charge
    • Support group
    • Time and date
    • Description of the activity
  • History of the change in status, e.g.
    • „New“ into „Initial Analysis Completed“
    • „Initial Analysis Completed“ into „Assigned to Specialists“
    • ...
    • „Resolved“ into „Closed“
  • Documentation of the root cause of the Problem (Known Error)
  • Documentation of possible Workarounds
  • Documentation of the applied (causal) resolution
  • Date of Problem resolution
  • Date of Problem closure

 

Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=Checklist_Closure_of_a_Problem&oldid=8051"