Checklist Change Record: Difference between revisions
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<meta name="description" content="The Change Record builds upon the RFC; it therefore contains the information from the RFC augmented by statements as to the decision-making and ..." /> | |||
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Image:ITIL-Wiki-deutsch.jpg|right|Checklist Change Record - Template Change Record | Image:ITIL-Wiki-deutsch.jpg|right|Checklist Change Record - Template Change Record | ||
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'''Checklist Category''': [[ITIL-Checklists | '''ITIL Process''': [[ITIL Service Transition]] - [[Change Management]] | ||
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Change Management | |||
'''Source''': Checklist "Change Record" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | '''Source''': Checklist "Change Record" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | ||
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The Change Record builds upon the RFC; it therefore contains the information from the RFC augmented by statements as to the decision-making and implementation progress: | The Change Record builds upon the RFC; it therefore contains the information from the RFC augmented by statements as to the decision-making and implementation progress: | ||
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** Where necessary, the reason for the rejection of the Change by the Change Manager/ CAB/ EC | ** Where necessary, the reason for the rejection of the Change by the Change Manager/ CAB/ EC | ||
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<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html> | |||
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Revision as of 16:36, 3 August 2013
![Checklist Change Record - Template Change Record](/images/f/f8/ITIL-Wiki-deutsch.jpg)
ITIL Process: ITIL Service Transition - Change Management
Checklist Category: ITIL Templates - Change Management
Source: Checklist "Change Record" from the ITIL Process Map V2
The Change Record builds upon the RFC; it therefore contains the information from the RFC augmented by statements as to the decision-making and implementation progress:
- Unique Change ID
- Initiator of the RFC
- Date of submission
- Short description of the Change being applied for
- Reason for the Change to be implemented (Business Case)
- Effects upon:
- Business areas on the client-side
- IT Services
- IT Infrastructure components (CIs)
- Technology spectrum (is a new technology being introduced?)
- Risks during the implementation of the Change
- Types of risk
- Counter-measures (e.g. reversion procedure)
- Priority (urgency)
- Category (effects)
- Predicted/suggested time schedule for the implementation
- Review comments from the clearance process
- Constraints (i.e. restrictions, which arise due to the evaluation of the Change by the CAB)
- Resources for the implementation
- Required personnel resources (from which areas?)
- Estimated work effort for the required personnel resources
- Necessary training measures
- Users on the client-side
- IT Employees
- Cost estimate
- Statement as to whether the costs are included in the planning of the budget
- History of events
- Date of submission of the RFC
- Date of the receipt of the RFC by the Change Manager
- Date of the acceptance or rejection of the RFC
- Date of the clearance or rejection of the Change
- Date of transferal to Release Management
- History of decisions
- Person/ body in charge for the decision about clearance/rejection (Change Manager/ CAB/ EC)
- Where necessary, the reason for the rejection of the Change by the Change Manager/ CAB/ EC