Checklist Capacity Report: Difference between revisions

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'''ITIL Process''': ITIL V2 [[Service Delivery]] - [[Capacity Management]]
<p>&nbsp;</p>


'''Checklist Category''': [[ITIL-Checklists#Checklists for Capacity Management|Checklists for Capacity Management]]
'''ITIL Process''': [[ITIL Service Design]] - [[Capacity Management]]
 
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Capacity Management


'''Source''': Checklist "Capacity Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]
'''Source''': Checklist "Capacity Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]


 
<p>&nbsp;</p>


The Capacity Report is a preliminary document to the Service Level Report:
The Capacity Report is a preliminary document to the Service Level Report:
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* Running and planned measures for the increase of Service capacities or performance
* Running and planned measures for the increase of Service capacities or performance


<p>&nbsp;</p>


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Revision as of 15:34, 3 August 2013

Checklist Capacity Report - Template Capacity Report
Checklist Capacity Report - Template Capacity Report


 

ITIL Process: ITIL Service Design - Capacity Management

Checklist Category: ITIL Templates - Capacity Management

Source: Checklist "Capacity Report" from the ITIL Process Map V2

 

The Capacity Report is a preliminary document to the Service Level Report:

  • For all IT Services
    • Details of Service capacities
      • Agreed capacities
      • Measured capacity usage
    • Details of performance
      • Agreed performance
      • Measured performance
    • Trend analyses
      • Expected increase/ decrease in the demand for Service capacities
      • Threshold values, whose attainment trigger the start of measures for the expansion of Service capacities
  • Incidents leading to reduced Service capacities or performance
    • In the past (prolonged Service failures etc.)
      • Type of the incident
      • Causes
      • Counter-measures for the elimination of the failure
      • Measures for the future avoidance of similar failures
    • In the future (i.e. planned prolonged downtimes to Services)
  • Analysis of the effects upon IT capacities by
    • Changes/ additions/ cancellations of IT Services
    • Forthcoming Changes
    • New technologies
    • External changes, e.g. of a judicial type
  • Running and planned measures for the increase of Service capacities or performance

 

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