Checklist CMDB Audit Protocol: Difference between revisions

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'''ITIL Process''': ITIL V2 [[Service Support]] - [[Configuration Management]]
<p>&nbsp;</p>


'''Checklist Category''': [[ITIL-Checklists#Checklists for Configuration Management|Checklists for Configuration Management]]
'''ITIL Process''': [[ITIL Service Transition]] - [[Service Asset and Configuration Management|Configuration Management]]
 
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Configuration Management


'''Source''': Checklist "CMDB Audit Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]
'''Source''': Checklist "CMDB Audit Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]


 
<p>&nbsp;</p>


The following information is recorded within the CMDB Audit Report:
The following information is recorded within the CMDB Audit Report:
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* Person in charge  
* Person in charge  
* Audited area of the CMDB (types of CIs, which were audited)  
* Audited area of the CMDB (types of CIs, which were audited)  
* Audited area of business (organisational areas or departments, in which the audit was carried out)  
* Audited area of business (organizational areas or departments, in which the audit was carried out)  
* Method of audit (i.e. based on automated tools, manual audit)  
* Method of audit (i.e. based on automated tools, manual audit)  
* Results of the audit  
* Results of the audit  
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*** Person in charge
*** Person in charge


<p>&nbsp;</p>


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Revision as of 15:34, 3 August 2013

Checklist CMDB Audit Report - Template CMDB Audit Report
Checklist CMDB Audit Report - Template CMDB Audit Report


 

ITIL Process: ITIL Service Transition - Configuration Management

Checklist Category: ITIL Templates - Configuration Management

Source: Checklist "CMDB Audit Report" from the ITIL Process Map V2

 

The following information is recorded within the CMDB Audit Report:

  • Date and time of the audit
  • Person in charge
  • Audited area of the CMDB (types of CIs, which were audited)
  • Audited area of business (organizational areas or departments, in which the audit was carried out)
  • Method of audit (i.e. based on automated tools, manual audit)
  • Results of the audit
    • Revealed differences between CMDB and actual CIs installed
    • Effects of the deviations
    • Corrections carried out to the CMDB
  • Improvement potentials
    • Reasons for the revealed differences between CMDB and actual CIs installed
    • Measures for the future avoidance of the differences
      • Description
      • Person in charge

 

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