ITIL Implementation with Process Templates: Difference between revisions
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Aligning an IT organization with ITIL or obtaining an ISO 20000 certification invariably means translating the text-based, often academical content of the ITIL books into every-day business practices. | Aligning an IT organization with ITIL or obtaining an ISO 20000 certification invariably means translating the text-based, often academical content of the ITIL books into every-day business practices. | ||
Figuring out how the text-based recommendations from the ITIL books translate into implementable ITIL process flows requires a lot of time and effort. Using ITIL process templates you don't have to do this on your own or with the help of consultants. | Figuring out how the text-based recommendations from the ITIL books translate into implementable ITIL process flows requires a lot of time and effort. Using [[#ITIL Reference Process Templates|ITIL process templates]] you don't have to do this on your own or with the help of consultants. | ||
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Starting from existing [[ITIL Implementation with Process Templates|ITIL | [[image:Itil-process-templates.jpg|none|left|alt=ITIL Process Templates|ITIL® Process Templates]] | ||
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==ITIL Reference Process Templates== | |||
Starting from existing [[ITIL Implementation with Process Templates|ITIL templates]] rather than from a white sheet of paper is a huge advantage: A standard ITIL Reference Process Model contains complete and professionally designed process templates for all standard ITIL processes. | |||
A well-designed ITIL Reference Process Model supports an IT organization in all the [[ITIL Implementation#ITIL Implementation in 10 Steps - Project Course|necessary steps of a typical ITIL initiative]]: | A well-designed ITIL Reference Process Model supports an IT organization in all the [[ITIL Implementation#ITIL Implementation in 10 Steps - Project Course|necessary steps of a typical ITIL initiative]]: | ||
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*Process design and documentation are done by adapting the provided ITIL templates and [[ITIL-Checklists|ITIL checklists]] to the IT organization's specific needs. | *Process design and documentation are done by adapting the provided ITIL templates and [[ITIL-Checklists|ITIL checklists]] to the IT organization's specific needs. | ||
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==Example for an ITIL Reference Process Model: The ITIL Process Map== | |||
The ITIL Process Map V3 2011 Edition is a complete ITIL Reference Process Model. It contains a complete set of process overviews and activity flows for IT Service Management according to ITIL. | The ITIL Process Map V3 2011 Edition is a complete ITIL Reference Process Model. It contains a complete set of process overviews and activity flows for IT Service Management according to ITIL. | ||
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==ITIL® Process Map on Google+== | |||
The ITIL Process Map is now on Google+, where we keep you updated about new posts and any other news relevant to ITIL, ISO 20000 and the latest news on our ITIL process templates. | |||
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[[Category:Template]][[Category:ITIL implementation]][[Category:ITIL process]][[Category:Checklist (ITIL)]] | [[Category:Template]][[Category:ITIL implementation]][[Category:ITIL process]][[Category:Checklist (ITIL)]] | ||
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Revision as of 19:26, 2 August 2013
![DE - ES - ITIL Templates](/images/thumb/6/6d/ITIL-Wiki-de-es.jpg/100px-ITIL-Wiki-de-es.jpg)
Aligning an IT organization with ITIL or obtaining an ISO 20000 certification invariably means translating the text-based, often academical content of the ITIL books into every-day business practices.
Figuring out how the text-based recommendations from the ITIL books translate into implementable ITIL process flows requires a lot of time and effort. Using ITIL process templates you don't have to do this on your own or with the help of consultants.
![ITIL Process Templates](/images/6/61/Itil-process-templates.jpg)
ITIL Reference Process Templates
Starting from existing ITIL templates rather than from a white sheet of paper is a huge advantage: A standard ITIL Reference Process Model contains complete and professionally designed process templates for all standard ITIL processes.
A well-designed ITIL Reference Process Model supports an IT organization in all the necessary steps of a typical ITIL initiative:
- The graphical and navigable representation facilitates an understanding of the ITIL processes and their complex interrelationships.
- The various process models and the complementary project manual provide guidance on how to set up and carry out ITIL initiatives.
- Process design and documentation are done by adapting the provided ITIL templates and ITIL checklists to the IT organization's specific needs.
Example for an ITIL Reference Process Model: The ITIL Process Map
The ITIL Process Map V3 2011 Edition is a complete ITIL Reference Process Model. It contains a complete set of process overviews and activity flows for IT Service Management according to ITIL.
The ITIL Process Map is designed for use in all ITIL and ISO 20000 initiatives; it is available for the most widely used Process Management platforms - e.g. Microsoft Visio™ or the ARIS Process Platform™:
- General information on the ITIL Process Map
- ITIL Templates - Video: Contents from the ITIL Service Operation and Incident Management processes
- Example: Contents of the ITIL Process Map for Microsoft Visio™
- FAQ - Questions and answers on ITIL and ITIL process templates
- Free ITIL templates from the ITIL Process Map V3 2011 Edition.
ITIL® Process Map on Google+
The ITIL Process Map is now on Google+, where we keep you updated about new posts and any other news relevant to ITIL, ISO 20000 and the latest news on our ITIL process templates.