Checklist Problem Record - ITIL V2: Difference between revisions

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'''&#8594; see also:''' [[Checklist Problem Record|ITIL Checklist Problem Record]], ''enhanced with many additions''
 
'''ITIL Process''': ITIL V2 [[Service Support]] - [[Problem Management - ITIL V2|Problem Management]]
 
'''Checklist Category''': [[ITIL-Checklists]] Problem Management
 
'''Source''': Checklist "Problem Record" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2]
 
 
The following data is entered during the creation of a Problem Record:
 
* Unique Problem ID (usually assigned automatically by the system)
* Creation date and time (usually allocated automatically by the system)
* Person in charge for the creation
* Description of symptoms
* Affected IT Service(s)
* Relevant SLAs
* Relationship to CIs
* Product category, usually selected from a category-tree according to the following example:
** Client PC
*** Standard configuration 1
*** ...
** Printer
*** Manufacturer 1
*** ...
** Problem category, for example
*** Hardware error
*** Software error
*** ...
* Links to
** Incidents associated with this problem
** Other Problems, whose resolution is associated with this Problem
* Workaround for the circumvention of the Problem, if known
 
 
 
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[[Category:ITIL V2|Problem Record - ITIL V2]]
[[Category:Checklist (ITIL)|Problem Record - ITIL V2]]
[[Category:Problem Management|Problem Record - ITIL V2]]
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Latest revision as of 19:18, 12 January 2013

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