Checklist Request for Change (RFC): Difference between revisions
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'''→ see also:''' [[Checklist Request for Change RFC|Checklist RFC according to ITIL | '''→ see also:''' [[Checklist Request for Change RFC|Checklist RFC according to ITIL 2011]], ''enhanced with many additions'' | ||
'''ITIL Process''': ITIL V2 [[Service Support]] - [[Change Management - ITIL V2|Change Management]] | '''ITIL Process''': ITIL V2 [[Service Support]] - [[Change Management - ITIL V2|Change Management]] |
Revision as of 18:38, 5 January 2012
<seo metakeywords="rfc itil, request for change itil, change request itil" metadescription="RFC Template. A Request for Change (RFC) comprises the following information: Unique Change ID; Initiator of the RFC ..." />
→ see also: Checklist RFC according to ITIL 2011, enhanced with many additions
ITIL Process: ITIL V2 Service Support - Change Management
Checklist Category: Checklists for Change Management
Source: Checklist "Request for Change - RFC" ITIL Process Map V2
An RFC comprises the following information:
- Unique Change ID
- Initiator of the RFC
- Date of submission
- Short description of the Change being applied for
- Reason for the Change to be implemented (Business Case)
- Effects upon:
- Business areas on the client-side
- IT Services
- IT Infrastructure components (CIs)
- Technology spectrum (is a new technology being introduced?)
- Risks during the implementation of the Change
- Types of risk
- Counter-measures (e.g. reversion procedure)
- Predicted/suggested time schedule for the implementation
- Resources for the implementation
- Required personnel resources (from which areas?)
- Estimated work effort for the required personnel resources
- Necessary training measures
- Users on the client-side
- IT Employees
- Cost estimate
- Statement as to whether the costs are included in the planning of the budget