KPIs Service Portfolio Management: Difference between revisions
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'''ITIL | '''ITIL Processes''': [[ITIL V3 Service Strategy|ITIL 2011 Service Strategy]] - [[Service Portfolio Management]] and [[ITIL Strategy Management|Strategy Management for IT Services]] | ||
'''Source''': Key Performance Indicators for ITIL Service Portfolio Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | |||
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! width=" | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width=" | ! width="65%" style="background:#ffffcc;" | Definition | ||
|- | |- | ||
|Number of Planned New Services | |Number of Planned New Services | ||
|Percentage of new services which are developed | |Percentage of new services which are developed following a strategic review | ||
|- | |- | ||
|Number of Unplanned New Services | |Number of Unplanned New Services | ||
|Percentage of new services which are developed without being triggered by | |Percentage of new services which are developed without being triggered by strategic reviews | ||
|- | |- | ||
|Number of Strategic Initiatives | |Number of Strategic Initiatives | ||
|Number of strategic initiatives launched from the Service Portfolio Management process | |Number of strategic initiatives launched from the Service Portfolio Management process | ||
|- | |- | ||
|Number of | |Number of new Customers | ||
|Number of newly won customers | |Number of newly won customers | ||
|- | |- | ||
|Number of | |Number of lost Customers | ||
|Number of customers which were lost to competing service providers | |Number of customers which were lost to competing service providers | ||
|} | |} | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | → back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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[[Category:ITIL V3|KPIs Service Portfolio Management]] | [[Category:ITIL V3|KPIs Service Portfolio Management]] | ||
[[Category:ITIL 2011|KPIs Service Portfolio Management]] | |||
[[Category:KPI (ITIL)|Service Portfolio Management KPIs]] | [[Category:KPI (ITIL)|Service Portfolio Management KPIs]] | ||
[[Category:Service Strategy|KPIs Service Portfolio Management]] | [[Category:Service Strategy|KPIs Service Portfolio Management]] | ||
[[Category:Service Portfolio Management|KPIs Service Portfolio Management]] | [[Category:Service Portfolio Management|KPIs Service Portfolio Management]] | ||
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Revision as of 13:03, 22 December 2011
<seo metakeywords="kpi service portfolio management, kpis service portfolio management, itil service portfolio management kpi" metadescription="Service Portfolio Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Processes: ITIL 2011 Service Strategy - Service Portfolio Management and Strategy Management for IT Services
Source: Key Performance Indicators for ITIL Service Portfolio Management from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Planned New Services | Percentage of new services which are developed following a strategic review |
| Number of Unplanned New Services | Percentage of new services which are developed without being triggered by strategic reviews |
| Number of Strategic Initiatives | Number of strategic initiatives launched from the Service Portfolio Management process |
| Number of new Customers | Number of newly won customers |
| Number of lost Customers | Number of customers which were lost to competing service providers |
→ back to: ITIL Key Performance Indicators
