KPIs Change Management: Difference between revisions
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'''ITIL Process''': [[ITIL V3 Service Transition]] - [[Change Management]] | '''ITIL Process''': [[ITIL V3 Service Transition|ITIL 2011 Service Transition]] - [[Change Management]] | ||
'''Source''': Key Performance Indicators for ITIL Change Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | |||
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{| border="1" cellpadding="5" cellspacing="0" align="center" | {| border="1" cellpadding="5" cellspacing="0" align="center" | ||
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! width=" | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width=" | ! width="65%" style="background:#ffffcc;" | Definition | ||
|- | |- | ||
|Number of Major Changes | |Number of Major Changes | ||
|Number of major changes | |Number of major changes assessed by the CAB (Change Advisory Board) | ||
|- | |- | ||
|Number of CAB Meetings | |Number of CAB Meetings | ||
|Number of CAB (Change Advisory Board) meetings | |Number of CAB (Change Advisory Board) meetings | ||
|- | |- | ||
|Time for Change | |Time for Change Approval/ Rejection | ||
|Average time from registering an RFC with Change Management until | |Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected) | ||
|- | |- | ||
|Change Acceptance Rate | |Change Acceptance Rate | ||
|Number of accepted vs. rejected RFCs | |Number of accepted vs. rejected RFCs | ||
|- | |||
|Number of Emergency Changes | |||
|Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board) | |||
|} | |} | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | → back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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[[Category:ITIL V3|KPIs Change Management]] | [[Category:ITIL V3|KPIs Change Management]] | ||
[[Category:ITIL 2011|KPIs Change Management]] | |||
[[Category:KPI (ITIL)|Change Management KPIs]] | [[Category:KPI (ITIL)|Change Management KPIs]] | ||
[[Category:Service Transition|KPIs Change Management]] | [[Category:Service Transition|KPIs Change Management]] | ||
[[Category:Change Management|KPIs Change Management]] | [[Category:Change Management|KPIs Change Management]] | ||
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Revision as of 11:54, 22 December 2011
<seo metakeywords="kpi change management, kpis change management, itil change kpi" metadescription="Change Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 Service Transition - Change Management
Source: Key Performance Indicators for ITIL Change Management from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Major Changes | Number of major changes assessed by the CAB (Change Advisory Board) |
| Number of CAB Meetings | Number of CAB (Change Advisory Board) meetings |
| Time for Change Approval/ Rejection | Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected) |
| Change Acceptance Rate | Number of accepted vs. rejected RFCs |
| Number of Emergency Changes | Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board) |
→ back to: ITIL Key Performance Indicators
