KPIs Availability Management: Difference between revisions
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'''ITIL Process''': [[ITIL V3 Service Design]] - [[Availability Management]] | '''ITIL Process''': [[ITIL V3 Service Design|ITIL 2011 Service Design]] - [[Availability Management]] | ||
'''Source''': Key Performance Indicators for ITIL Availability Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map | '''Source''': Key Performance Indicators for ITIL Availability Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | ||
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! width=" | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width=" | ! width="65%" style="background:#ffffcc;" | Definition | ||
|- | |- | ||
|Service Availability | |Service Availability | ||
|Availability of IT Services relative to the availability agreed in SLAs | |Availability of IT Services relative to the availability agreed in SLAs and OLAs | ||
|- | |||
|Number of Service Interruptions | |||
|Number of service interruptions | |||
|- | |- | ||
|Duration of Service Interruptions | |Duration of Service Interruptions | ||
|Average duration of interruptions | |Average duration of service interruptions | ||
|- | |- | ||
|Availability Monitoring | |Availability Monitoring | ||
|Percentage of | |Percentage of services and infrastructure components under availability monitoring | ||
|- | |- | ||
|Availability Measures | |Availability Measures | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | → back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:ITIL V3|KPIs Availability Management]] | [[Category:ITIL V3|KPIs Availability Management]] | ||
[[Category:ITIL 2011|KPIs Availability Management]] | |||
[[Category:KPI (ITIL)|Availability Management KPIs]] | [[Category:KPI (ITIL)|Availability Management KPIs]] | ||
[[Category:Service Design|KPIs Availability Management]] | [[Category:Service Design|KPIs Availability Management]] | ||
[[Category:Availability Management|KPIs Availability Management]] | [[Category:Availability Management|KPIs Availability Management]] | ||
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Revision as of 12:50, 22 December 2011
<seo metakeywords="kpi availability management, kpis availability management, itil availability kpi" metadescription="Availability Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 Service Design - Availability Management
Source: Key Performance Indicators for ITIL Availability Management from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Service Availability | Availability of IT Services relative to the availability agreed in SLAs and OLAs |
| Number of Service Interruptions | Number of service interruptions |
| Duration of Service Interruptions | Average duration of service interruptions |
| Availability Monitoring | Percentage of services and infrastructure components under availability monitoring |
| Availability Measures | Number of implemented measures with the objective of increasing availability |
→ back to: ITIL Key Performance Indicators
