KPIs Process Evaluation: Difference between revisions
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'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement]] - [[Process Evaluation]] | '''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement]] - [[Process Evaluation]] | ||
'''Source''': Key Performance Indicators for ITIL Process Evaluation from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map | '''Source''': Key Performance Indicators for ITIL Process Evaluation from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | ||
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! width=" | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width=" | ! width="65%" style="background:#ffffcc;" | Definition | ||
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| Number of Process Benchmarkings, Maturity Assessments, and Audits | | Number of Process Benchmarkings, Maturity Assessments, and Audits | ||
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| Number of formal Service Evaluations carried out | | Number of formal Service Evaluations carried out | ||
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| Number of | | Number of identified Weaknesses | ||
| Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives | | Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives | ||
|- | |- | ||
| Number of | |Number of CSI Initiatives | ||
| Number of | |Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations | ||
|- | |- | ||
| Number of | |Number of completed CSI Initiatives | ||
| Number of | |Number of CSI initiatives which were completed during the reporting period | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | → back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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[[Category:ITIL V3|KPIs Process Evaluation]] | [[Category:ITIL V3|KPIs Process Evaluation]] | ||
[[Category:ITIL 2011|KPIs Process Evaluation]] | |||
[[Category:KPI (ITIL)|Process Evaluation KPIs]] | [[Category:KPI (ITIL)|Process Evaluation KPIs]] | ||
[[Category:Continual Service Improvement|KPIs Process Evaluation]] | [[Category:Continual Service Improvement|KPIs Process Evaluation]] | ||
[[Category:Process Evaluation|KPIs Process Evaluation]] | [[Category:Process Evaluation|KPIs Process Evaluation]] | ||
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Revision as of 11:41, 22 December 2011
<seo metakeywords="kpi process evaluation, kpis process evaluation, itil process evaluation kpi" metadescription="Process Evaluation: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL V3 CSI - Continual Service Improvement - Process Evaluation
Source: Key Performance Indicators for ITIL Process Evaluation from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Process Benchmarkings, Maturity Assessments, and Audits | Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period |
| Number of Process Evaluations | Number of formal Service Evaluations carried out |
| Number of identified Weaknesses | Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives |
| Number of CSI Initiatives | Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations |
| Number of completed CSI Initiatives | Number of CSI initiatives which were completed during the reporting period |
→ back to: ITIL Key Performance Indicators
