ITIL KPIs Continual Service Improvement: Difference between revisions
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'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement|CSI - Continual Service Improvement according to ITIL | '''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement|CSI - Continual Service Improvement according to ITIL 2011]] | ||
'''Source''': Key Performance Indicators for ITIL CSI from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | '''Source''': Key Performance Indicators for ITIL CSI from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | ||
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=== ITIL KPIs Service | === ITIL KPIs Service Review === | ||
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! width="65%" style="background:#ffffcc;" | Definition | ! width="65%" style="background:#ffffcc;" | Definition | ||
|- | |- | ||
| Number of | | Number of Service Reviews | ||
| Number of formal Service Reviews carried out during the reporting period | |||
| Number of formal | |||
|- | |- | ||
| Number of | | Number of identified Weaknesses | ||
| Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives | |||
| Number of weaknesses which were identified during Service | |||
|} | |} | ||
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=== ITIL KPIs Process Evaluation === | === ITIL KPIs Process Evaluation === | ||
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| Number of formal Service Evaluations carried out | | Number of formal Service Evaluations carried out | ||
|- | |- | ||
| Number of | | Number of identified Weaknesses | ||
| Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives | | Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives | ||
|- | |||
|Number of CSI Initiatives | |||
|Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations | |||
|- | |||
|Number of completed CSI Initiatives | |||
|Number of CSI initiatives which were completed during the reporting period | |||
|} | |} | ||
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=== ITIL KPIs Definition of CSI Initiatives === | === ITIL KPIs Definition of CSI Initiatives === | ||
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| Number of CSI initiatives, resulting from identified weaknesses during Service and Process Evaluation | | Number of CSI initiatives, resulting from identified weaknesses during Service and Process Evaluation | ||
|- | |- | ||
| Number of | | Number of completed CSI Initiatives | ||
| Number of CSI initiatives which were completed during the reporting period | | Number of CSI initiatives which were completed during the reporting period | ||
|} | |} | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | → back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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[[Category:ITIL V3|KPIs Continual Service Improvement]] | [[Category:ITIL V3|KPIs Continual Service Improvement]] | ||
[[Category:ITIL 2011|KPIs Continual Service Improvement]] | |||
[[Category:KPI (ITIL)|Continual Service Improvement KPIs]] | [[Category:KPI (ITIL)|Continual Service Improvement KPIs]] | ||
[[Category:Continual Service Improvement|KPIs Continual Service Improvement]] | [[Category:Continual Service Improvement|KPIs Continual Service Improvement]] | ||
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Revision as of 12:36, 22 December 2011
<seo metakeywords="kpi continual service improvement, itil kpis CSI, kpis csi, kpis csi itil" metadescription="Continual Service Improvement: The most important ITIL KPIs - ITIL Key Performance Indicators ITIL CSI." />
ITIL Process: CSI - Continual Service Improvement according to ITIL 2011
Source: Key Performance Indicators for ITIL CSI from the ITIL Process Map V3
ITIL KPIs Service Review
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Service Reviews | Number of formal Service Reviews carried out during the reporting period |
| Number of identified Weaknesses | Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives |
ITIL KPIs Process Evaluation
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Process Benchmarkings, Maturity Assessments, and Audits | Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period |
| Number of Process Evaluations | Number of formal Service Evaluations carried out |
| Number of identified Weaknesses | Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives |
| Number of CSI Initiatives | Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations |
| Number of completed CSI Initiatives | Number of CSI initiatives which were completed during the reporting period |
ITIL KPIs Definition of CSI Initiatives
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of CSI Initiatives | Number of CSI initiatives, resulting from identified weaknesses during Service and Process Evaluation |
| Number of completed CSI Initiatives | Number of CSI initiatives which were completed during the reporting period |
→ back to: ITIL Key Performance Indicators
