CSI Monitoring: Difference between revisions
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== ITIL Monitoring of CSI Initiatives == | <p> </p> | ||
==<span id="ITIL Monitoring of CSI Initiatives">Overview</span>== | |||
The objective of the process ''Monitoring of CSI Initiatives'' is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary. | '''Objective''': The objective of the process ''Monitoring of CSI Initiatives'' is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary. | ||
'''Part of''': [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]] | '''Part of''': [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]] | ||
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<p> </p> | <p> </p> | ||
== Process | == Process Description == | ||
[[Image:Itil-csi-monitoring.jpg| | [[Image:Itil-csi-monitoring.jpg|right|thumb|375px|alt=ITIL CSI Monitoring|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]] | ||
One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and [[CSI Monitoring|improvement]]. | |||
ITIL | To reflect the new structure of Service Strategy processes in '''''ITIL 2011''''' the interfaces of the process have been adapted. The process overview of [[Media:Itil-csi-monitoring.jpg|ITIL CSI Monitoring (.JPG)]] is showing the most important interfaces (''see Figure 1''). | ||
<p> </p> | |||
< | |||
== Sub-Processes == | == Sub-Processes == | ||
No sub-processes are specified for [[CSI Monitoring|ITIL CSI Monitoring]]. | No sub-processes are specified for [[CSI Monitoring|ITIL CSI Monitoring]]. | ||
<p> </p> | <p> </p> | ||
== | == Roles | Responsibilities == | ||
;<span id="CSI Manager">CSI Manager - Process Owner</span> | ;<span id="CSI Manager">CSI Manager - Process Owner</span> | ||
:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT | :The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness. | ||
<p> </p> | <p> </p><p> </p> | ||
== | {| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top" | ||
|- | |||
| valign="top" colspan="2" style="background:#ffffdd;" align="center"| '''Responsibility Matrix: Monitoring of CSI Initiatives''' | |||
|- | |||
! width="65%" align="center" style="background:#ffffee;" | ITIL Role / Sub-Process | |||
! style="background:#ffffee;" | [[CSI Monitoring#CSI Manager|CSI Manager]] | |||
|- | |||
| align="left" |[[CSI Monitoring|Monitoring of CSI Initiatives]]<br /> ''(no sub-processes specified)'' | |||
| A[[#Accountable|<small>[1]</small>]]R[[#Responsible|<small>[2]</small>]] | |||
|- | |||
|} | |||
<p> </p> | |||
'''Remarks''' | |||
<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL "Monitoring of CSI Initiatives" process.</span> | |||
<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.</span> | |||
<p> </p> | |||
<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement|CSI Monitoring]][[Category:CSI Initiative|!]] | [[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement|CSI Monitoring]][[Category:CSI Initiative|!]] | ||
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Revision as of 17:02, 18 December 2011
<seo metakeywords="csi monitoring, itil csi monitoring" metadescription="CSI Monitoring: ITIL process definition - Sub-processes - Terms - Additional information on ITIL CSI Monitoring." />
Overview
Objective: The objective of the process Monitoring of CSI Initiatives is to verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
Part of: Continual Service Improvement
Process Owner: CSI Manager
Process Description
One of the important changes between ITIL V2 and ITIL V3 was a new focus on continually improving services and processes. ITIL V3 introduced dedicated processes for service and process evaluation and improvement.
To reflect the new structure of Service Strategy processes in ITIL 2011 the interfaces of the process have been adapted. The process overview of ITIL CSI Monitoring (.JPG) is showing the most important interfaces (see Figure 1).
Sub-Processes
No sub-processes are specified for ITIL CSI Monitoring.
Roles | Responsibilities
- CSI Manager - Process Owner
- The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Services. He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
| Responsibility Matrix: Monitoring of CSI Initiatives | |
| ITIL Role / Sub-Process | CSI Manager |
|---|---|
| Monitoring of CSI Initiatives (no sub-processes specified) |
A[1]R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL "Monitoring of CSI Initiatives" process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within CSI Monitoring.
