Checklist Capacity Plan

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Checklist ITIL Capacity Plan - Template ITIL Capacity Plan

 

ITIL Process: ITIL V3 Service Design - Capacity Management

Checklist Category: Checklists ITIL V3 Service Design

Source: Checklist "Capacity Plan" from the ITIL Process Map V3

 

The Capacity Plan is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand, and options with cost estimates to deliver the agreed service level targets.

 

Typically, the Capacity Plan contains the following information:

 

1. Business scenarios
   1. Known business initiatives
      1. Description of the initiative
      2. Likely impact on service/ resource capacity and performance
      3. Proposed measures to cope with extra demand for IT services and resources
         1. Medium- to long-term proposals
         2. Short-term measures (details on ongoing measures or proposals entering the concrete planning phase are included in section 4 of this template)
   2. Known business volume forecasts
      1. Affected service(s)
      2. Type of business volume
      3. Likely impact on service/ resource capacity and performance
      4. Proposed measures to cope with extra demand for IT services and resources
         1. Medium- to long-term proposals
         2. Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in section 4)
2. Forecast of service utilization and performance (this section includes details an all service levels monitored by Capacity Management)
   1. Assumptions and data on which the forecast is based
      1. Trends in service utilization and performance based on current and historic data (short-, medium- and long-term)
      2. Capacity and performance thresholds about to be reached
      3. Exceptional deviations from the baseline
      4. Forecast data for service utilization from the business side
   2. Short-, medium- and long-term forecasts for service utilization and performance
   3. Proposed measures to cope with extra demand for IT services and resources
      1. Medium- to long-term proposals
      2. Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in section 4)
3. Forecast of resource utilization and performance (this section includes details an all IT resources/ components monitored by Capacity Management)
   1. Assumptions and data on which the forecast is based
      1. Trends in resource utilization and performance based on current and historic data (short-, medium- and long-term)
      2. Capacity and performance thresholds about to be reached
      3. Exceptional deviations from the baseline
      4. Forecast data for service utilization from the business side
   2. Short-, medium- and long-term forecasts for resource utilization and performance
   3. Proposed measures to cope with extra demand for IT resources
      1. Medium- to long-term proposals
      2. Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in section 4)
4. Overview of planned and ongoing initiatives to adjust service capacity and performance
   1. Service name
   2. Person in charge of the service
   3. Person in charge of the initiative to adjust capacities/ performance
   4. Reason/ business case for the measure
   5. Details on the measure
      1. Affected infrastructure components
      2. Activities to be carried out
      3. Time schedule
      4. Costs and resources
      5. Possible alternatives
      6. Current status