KPIs Service Level Management: Difference between revisions
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<seo metakeywords="kpi service level management, kpis service level management, itil service level management kpi, kpi slm, kpis slm, itil slm kpi" metadescription="Service Level Management (SLM): The most important ITIL KPIs - ITIL Key Performance Indicators." /> | |||
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Image:ITIL-Wiki-deutsch.jpg|right|ITIL KPI's Service Level Management | |||
default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Service_Level_Management diese Seite auf Deutsch] | |||
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'''ITIL Process''': [[ITIL V3 Service Design]] - [[Service Level Management]] | |||
'''Source''': Key Performance Indicators for ITIL Service Level Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | |||
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! width="30%" style="background:# | ! width="30%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width="70%" style="background:# | ! width="70%" style="background:#ffffcc;" | Definition | ||
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|Service Elements in SLAs | |Service Elements in SLAs | ||
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|Number of shortcomings in the service provision, which are identified and addressed in an improvement plan | |Number of shortcomings in the service provision, which are identified and addressed in an improvement plan | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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[[Category:ITIL V3|KPIs Service Level Management]] | |||
[[Category:KPI (ITIL)|Service Level Management KPIs]] | |||
[[Category:Service Design|KPIs Service Level Management]] | |||
[[Category:Service Level Management|KPIs Service Level Management]] | |||
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Revision as of 09:16, 27 July 2011
<seo metakeywords="kpi service level management, kpis service level management, itil service level management kpi, kpi slm, kpis slm, itil slm kpi" metadescription="Service Level Management (SLM): The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL V3 Service Design - Service Level Management
Source: Key Performance Indicators for ITIL Service Level Management from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Service Elements in SLAs | Number of service elements included in SLAs |
| Service Elements with OLAs/UCs | Number of Service Elements in SLAs which are secured by corresponding OLAs/UCs |
| Monitored SLAs | Number of monitored SLAs, where weak-spots and counter-measures are reported |
| SLAs under Review | Number of SLAs which are regularly reviewed |
| Fulfilment of Service Levels | Number of SLA elements where the agreed service levels are fulfilled |
| Number of Shortcomings | Number of shortcomings in the service provision, which are identified and addressed in an improvement plan |
→ back to: ITIL Key Performance Indicators
