KPIs Problem Management: Difference between revisions
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default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Problem_Management diese Seite auf Deutsch] | |||
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'''ITIL Process''': [[ITIL V3 Service Operation]] - [[Problem Management]] | |||
''' | '''Source''': Key Performance Indicators for ITIL Problem Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | ||
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! width="30%" style="background:# | ! width="30%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width="70%" style="background:# | ! width="70%" style="background:#ffffcc;" | Definition | ||
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|Number of Problems | |Number of Problems | ||
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* per category | * per category | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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[[Category:ITIL V3|KPIs Problem Management]] | |||
[[Category:KPI (ITIL)|Problem Management KPIs]] | |||
[[Category:Service Operation|KPIs Problem Management]] | |||
[[Category:Problem Management|KPIs Problem Management]] | |||
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Revision as of 09:14, 27 July 2011
<seo metakeywords="kpi problem management, kpis problem management, itil problem kpi" metadescription="Problem Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL V3 Service Operation - Problem Management
Source: Key Performance Indicators for ITIL Problem Management from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Problems | Number of Problems registered by Problem Management
|
| Problem Resolution Time | Average time for resolving a problem
|
| Number of Incidents per Problem | Average number of incidents linked to the same problem before problem identification |
| Number of Incidents per Known Problem | Average number of incidents linked to the same problem after problem identification |
| Time until Problem Identification | Average time between first occurance of an incident and identification of the underlying root cause |
| Problem Resolution Effort | Average work effort for resolving problems
|
→ back to: ITIL Key Performance Indicators
