KPIs Change Management: Difference between revisions
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default [https://wiki.de.it-processmaps.com/index.php/Kennzahlen_Change_Management diese Seite auf Deutsch] | |||
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'''ITIL Process''': [[ITIL V3 Service Transition]] - [[Change Management]] | |||
''' | '''Source''': Key Performance Indicators for ITIL Change Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | ||
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! width="30%" style="background:# | ! width="30%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width="70%" style="background:# | ! width="70%" style="background:#ffffcc;" | Definition | ||
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|Number of Major Changes | |Number of Major Changes | ||
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|Number of accepted vs. rejected RFCs | |Number of accepted vs. rejected RFCs | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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[[Category:ITIL V3|KPIs Change Management]] | |||
[[Category:KPI (ITIL)|Change Management KPIs]] | |||
[[Category:Service Transition|KPIs Change Management]] | |||
[[Category:Change Management|KPIs Change Management]] | |||
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Revision as of 09:12, 27 July 2011
<seo metakeywords="kpi change management, kpis change management, itil change kpi" metadescription="Change Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL V3 Service Transition - Change Management
Source: Key Performance Indicators for ITIL Change Management from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Major Changes | Number of major changes, which necessitate approval by the CAB (Change Advisory Board) |
| Number of CAB Meetings | Number of CAB (Change Advisory Board) meetings |
| Time for Change Clearance | Average time from registering an RFC with Change Management until Change clearance |
| Change Acceptance Rate | Number of accepted vs. rejected RFCs |
→ back to: ITIL Key Performance Indicators
