KPIs Availability Management: Difference between revisions
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'''ITIL Process''': [[ITIL V3 Service Design]] - [[Availability Management]] | |||
''' | '''Source''': Key Performance Indicators for ITIL Availability Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | ||
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! width="30%" style="background:# | ! width="30%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width="70%" style="background:# | ! width="70%" style="background:#ffffcc;" | Definition | ||
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|Service Availability | |Service Availability | ||
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|Number of implemented measures with the objective of increasing availability | |Number of implemented measures with the objective of increasing availability | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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[[Category:ITIL V3|KPIs Availability Management]] | |||
[[Category:KPI (ITIL)|Availability Management KPIs]] | |||
[[Category:Service Design|KPIs Availability Management]] | |||
[[Category:Availability Management|KPIs Availability Management]] | |||
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Revision as of 10:11, 27 July 2011
<seo metakeywords="kpi availability management, kpis availability management, itil availability kpi" metadescription="Availability Management: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL V3 Service Design - Availability Management
Source: Key Performance Indicators for ITIL Availability Management from the ITIL Process Map V3
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Service Availability | Availability of IT Services relative to the availability agreed in SLAs |
| Duration of Service Interruptions | Average duration of interruptions to IT-Services |
| Number of Service Interruptions | Number of interruptions to the IT Services |
| Availability Monitoring | Percentage of relevant infrastructure components, of which the availability is automatically monitored |
| Availability Measures | Number of implemented measures with the objective of increasing availability |
→ back to: ITIL Key Performance Indicators
