Checklist Change Record: Difference between revisions
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'''ITIL Process''': [[Service Support]] - [[Change Management - ITIL V2|Change Management]] | <seo metakeywords="change record itil, change record checklist, change record template" metadescription="The Change Record builds upon the RFC; it therefore contains the information from the RFC augmented by statements as to the decision-making and ..." /> | ||
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Image:ITIL-Wiki-deutsch.jpg|right|Checklist Change Record - Template Change Record | |||
default [https://wiki.de.it-processmaps.com/index.php/Checkliste_Change_Record diese Seite auf Deutsch] | |||
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'''ITIL Process''': ITIL V2 [[Service Support]] - [[Change Management - ITIL V2|Change Management]] | |||
'''Checklist Category''': [[ITIL-Checklists#Checklists for Change Management|Checklists for Change Management]] | '''Checklist Category''': [[ITIL-Checklists#Checklists for Change Management|Checklists for Change Management]] | ||
'''Source''': Checklist "Change Record" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | |||
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** Person/ body in charge for the decision about clearance/rejection (Change Manager/ CAB/ EC) | ** Person/ body in charge for the decision about clearance/rejection (Change Manager/ CAB/ EC) | ||
** Where necessary, the reason for the rejection of the Change by the Change Manager/ CAB/ EC | ** Where necessary, the reason for the rejection of the Change by the Change Manager/ CAB/ EC | ||
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[[Category:Checklist (ITIL)|Change Record]] | |||
[[Category:Change Management|Change Record]] | |||
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Revision as of 20:39, 26 July 2011
<seo metakeywords="change record itil, change record checklist, change record template" metadescription="The Change Record builds upon the RFC; it therefore contains the information from the RFC augmented by statements as to the decision-making and ..." />
ITIL Process: ITIL V2 Service Support - Change Management
Checklist Category: Checklists for Change Management
Source: Checklist "Change Record" from the ITIL Process Map V2
The Change Record builds upon the RFC; it therefore contains the information from the RFC augmented by statements as to the decision-making and implementation progress:
- Unique Change ID
- Initiator of the RFC
- Date of submission
- Short description of the Change being applied for
- Reason for the Change to be implemented (Business Case)
- Effects upon:
- Business areas on the client-side
- IT Services
- IT Infrastructure components (CIs)
- Technology spectrum (is a new technology being introduced?)
- Risks during the implementation of the Change
- Types of risk
- Counter-measures (e.g. reversion procedure)
- Priority (urgency)
- Category (effects)
- Predicted/suggested time schedule for the implementation
- Review comments from the clearance process
- Constraints (i.e. restrictions, which arise due to the evaluation of the Change by the CAB)
- Resources for the implementation
- Required personnel resources (from which areas?)
- Estimated work effort for the required personnel resources
- Necessary training measures
- Users on the client-side
- IT Employees
- Cost estimate
- Statement as to whether the costs are included in the planning of the budget
- History of events
- Date of submission of the RFC
- Date of the receipt of the RFC by the Change Manager
- Date of the acceptance or rejection of the RFC
- Date of the clearance or rejection of the Change
- Date of transferal to Release Management
- History of decisions
- Person/ body in charge for the decision about clearance/rejection (Change Manager/ CAB/ EC)
- Where necessary, the reason for the rejection of the Change by the Change Manager/ CAB/ EC
