CSI Monitoring: Difference between revisions

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'''ITIL Version''': ITIL Version 3 (ITIL V3)
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== ITIL CSI Monitoring: Overview ==


'''Process Objective''': To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
'''Process Objective''': To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
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'''Part of''': [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]]
'''Part of''': [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]]


'''Process Owner''': [[Roles within ITIL V3#CSI Manager|CSI Manager]]
'''Process Owner''': [[CSI Monitoring#ITIL Roles|CSI Manager]]
 
 
== ITIL CSI Monitoring: Process Definition ==


[[Image:Itil-csi-monitoring.jpg|thumb=Overview_csi_monitoring_itilv3_thumb.jpg|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring]]]


==ITIL V3 vs. ITIL V2: CSI Monitoring==
ITIL V2 contained some [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]] activities within the [[Service Level Management - ITIL V2|Service Level Management]] process, for example holding [[Service Evaluation#Service Review|Service Reviews]] and managing a [[Definition of Improvement Initiatives#SIP|Service Improvement Plan]].


* ITIL V2 contained some [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement]] activities within the [[Service Level Management - ITIL V2|Service Level Management]] process, for example holding [[ITIL Glossary#Service Review|Service Reviews]] and managing a [[ITIL Glossary# Service Improvement Plan (SIP)|Service Improvement Plan]]
ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.
* ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.
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=== Sub-Processes ===


==Sub-Processes of CSI Monitoring (ITIL V3)==
No sub-processes are specified for [[CSI Monitoring|ITIL CSI Monitoring]].


[[Image:Overview_csi_monitoring_itilv3_thumb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf  Overview of the CSI Monitoring Process, ITIL V3 (.pdf)]]]


* no sub-processes specified
===== Downloads =====


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Use the following links to open the process overview of CSI Monitoring showing the most important interfaces:
 
* [[Media:Itil-csi-monitoring.jpg|ITIL CSI Monitoring (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_csi_monitoring_itilv3.pdf ITIL CSI Monitoring (.PDF)]''
 
 
== Additional Information on CSI Monitoring ==
 
==== ITIL Roles ====
 
;CSI Manager - Process Owner
:The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service :He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.


==Roles within CSI Monitoring (ITIL V3)==


* [[Roles within ITIL V3#CSI Manager|CSI Manager]] (Process Owner)


<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 CSI - Continual Service Improvement|Continual Service Improvement (CSI)]] > [[CSI Monitoring|CSI Monitoring]]</small></i>


==Related ITIL Glossary Terms==
<!-- This page is assigned to the following categories: -->
* no specific glossary terms assigned
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Continual Service Improvement|CSI Monitoring]][[Category:CSI Initiative|!]]
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Revision as of 10:37, 13 July 2011

<seo metakeywords="csi monitoring, itil csi monitoring" metadescription="CSI Monitoring: ITIL process definition - subprocesses - Additional information on ITIL CSI Monitoring." />

DE - ES - CSI Monitoringdiese Seite auf Deutschesta página en español
DE - ES - CSI Monitoring


ITIL CSI Monitoring: Overview

Process Objective: To verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.

Part of: Continual Service Improvement

Process Owner: CSI Manager


ITIL CSI Monitoring: Process Definition

ITIL CSI Monitoring

ITIL V2 contained some Continual Service Improvement activities within the Service Level Management process, for example holding Service Reviews and managing a Service Improvement Plan.

ITIL V3 expands this into a whole new book, introducing dedicated processes for service and process evaluation and improvement.

Sub-Processes

No sub-processes are specified for ITIL CSI Monitoring.


Downloads

Use the following links to open the process overview of CSI Monitoring showing the most important interfaces:


Additional Information on CSI Monitoring

ITIL Roles

CSI Manager - Process Owner
The Continual Service Improvement (CSI) Manager is responsible for managing improvements to IT Service :He will continually measure the performance of the service provider and design improvements to processes, services and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.


Home > ITIL Processes > Continual Service Improvement (CSI) > CSI Monitoring

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