Event Management: Difference between revisions

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'''ITIL Version''': ITIL Version 3 (ITIL V3)
== ITIL Event Management: Overview ==


'''Process Objective''': To filter and categorize Events and to decide on appropriate actions. Event Management is one of the main activities of Service Operations.
'''Process Objective''': To filter and categorize Events and to decide on appropriate actions. Event Management is one of the main activities of Service Operations.
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'''Part of''': [[ITIL V3 Service Operation|Service Operation]]
'''Part of''': [[ITIL V3 Service Operation|Service Operation]]


'''Process Owner''': [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Operations Manager]]
'''Process Owner''': [[Event Management#Additional Information on Event Management|IT Operations Manager]]




==ITIL V3 vs. ITIL V2: Event Management==
== ITIL Event Management: Process Definition ==


* Essentially, the activities and process objectives of the Event Management process are identical in ITIL V2 and V3 (Event Management is part of ICT Infrastructure Management in ITIL V2)
[[Image:Itil-event-management.jpg|thumb=overview_event_management_itilv3_thumb.jpg|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_event_management_itilv3.pdf ITIL Event Management]]]
* Interfaces between Event Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure


Essentially, the activities and process objectives of the Event Management process are identical in ITIL V3 and V2 (Event Management is part of ICT Infrastructure Management in ITIL V2). Interfaces between Event Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.


==Sub-Processes of Event Management (ITIL V3)==
The following sub-processes are part of [[Event Management|ITIL Event Management]]:
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[[Image:overview_event_management_itilv3_thumb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_event_management_itilv3.pdf  Overview of the Event Management Process, ITIL V3 (.pdf)]]]
=== Sub-Processes ===


;Maintenance of Event Monitoring Mechanisms and Rules
;Maintenance of Event Monitoring Mechanisms and Rules
:Process Objective: To set up and maintain the mechanisms for generating meaningful Events and effective rules for their filtering and correlating.
:Process Objective: To set up and maintain the mechanisms for generating meaningful [[Event Management#Event Record|Events]] and effective rules for their filtering and [[Event Management#Event Categories and Correlation Rules|correlating]].


;Event Filtering and Categorization
;Event Filtering and Categorization
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;Event Review and Closure
;Event Review and Closure
Process Objective: To check if Events have been handled appropriately  and may be closed. This process also makes sure that Event logs are analysed in order to identify trends or patterns which suggest corrective action must be taken.
:Process Objective: To check if Events have been handled appropriately  and may be closed. This process also makes sure that Event logs are analysed in order to identify [[Event Management#Event Trends and Patterns|trends or patterns]] which suggest corrective action must be taken.




==Roles within Event Management (ITIL V3)==
===== Downloads =====


* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Operations Manager]] (Process Owner)
Use the following links to open the process overview of Event Management showing the most important interfaces:
* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Operation|IT Operator]]
 
* [[Media:Itil-event-management.jpg|ITIL Event Management (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_event_management_itilv3.pdf ITIL Event Management (.PDF)]''
 
 
=== ITIL Terms: Event Management ===
 
;<span id="Event Categories and Correlation Rules">Event Categories and Correlation Rules</span>
:Rules and criteria used to decide upon an appropriate response to an Event. Categorization and Correlation Rules are typically used by Event Monitoring systems.
 
;<span id="Event Record">Event Record</span>
:A change of state which has significance for the management of a Configuration Item or service. The term Event is also used to mean an alert or notification created by any IT service, Configuration Item or monitoring tool. Events typically require IT operations personnel to take actions, and often lead to Incidents being logged.
 
;<span id="Event Trends and Patterns">Event Trends and Patterns</span>
:Any trends and patterns identified during analysis of significant Events, which suggest that improvements to the infrastructure are needed.
 
 
== Additional Information on Event Management ==
 
==== ITIL Roles ====
 
;IT Operations Manager - Process Owner
:An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities, which include Operations Control and Facilities Management.
 
;IT Operator
:IT Operators are the staff who perform the day-to-day operational activities.
:Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.
 
 
 
<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 Service Operation|Service Operation]] > [[Event Management|ITIL Event Management]]</small></i>
 
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[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation|Event Management]][[Category:Event Management|!]]
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Revision as of 10:33, 13 July 2011

<seo metakeywords="itil event management, event management itil, event management process, itil v3 event management, event management itil" metadescription="Event Management: ITIL process definition - subprocesses - Additional information on ITIL Event Management." />

DE - ES - Event Managementdiese Seite auf Deutschesta página en español
DE - ES - Event Management


ITIL Event Management: Overview

Process Objective: To filter and categorize Events and to decide on appropriate actions. Event Management is one of the main activities of Service Operations.

Part of: Service Operation

Process Owner: IT Operations Manager


ITIL Event Management: Process Definition

File:Itil-event-management.jpg
ITIL Event Management

Essentially, the activities and process objectives of the Event Management process are identical in ITIL V3 and V2 (Event Management is part of ICT Infrastructure Management in ITIL V2). Interfaces between Event Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure.

The following sub-processes are part of ITIL Event Management:

Sub-Processes

Maintenance of Event Monitoring Mechanisms and Rules
Process Objective: To set up and maintain the mechanisms for generating meaningful Events and effective rules for their filtering and correlating.
Event Filtering and Categorization
Process Objective: To filter out Events which can be ignored, and to assign categories to Events indicating their significance.
Event Correlation and Response Selection
Process Objective: To interpret the meaning of an Event and select a suitable response.
Event Review and Closure
Process Objective: To check if Events have been handled appropriately and may be closed. This process also makes sure that Event logs are analysed in order to identify trends or patterns which suggest corrective action must be taken.


Downloads

Use the following links to open the process overview of Event Management showing the most important interfaces:


ITIL Terms: Event Management

Event Categories and Correlation Rules
Rules and criteria used to decide upon an appropriate response to an Event. Categorization and Correlation Rules are typically used by Event Monitoring systems.
Event Record
A change of state which has significance for the management of a Configuration Item or service. The term Event is also used to mean an alert or notification created by any IT service, Configuration Item or monitoring tool. Events typically require IT operations personnel to take actions, and often lead to Incidents being logged.
Event Trends and Patterns
Any trends and patterns identified during analysis of significant Events, which suggest that improvements to the infrastructure are needed.


Additional Information on Event Management

ITIL Roles

IT Operations Manager - Process Owner
An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities, which include Operations Control and Facilities Management.
IT Operator
IT Operators are the staff who perform the day-to-day operational activities.
Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.


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