Application Development and Customization: Difference between revisions
From IT Process Wiki
mNo edit summary |
mNo edit summary |
||
| Line 1: | Line 1: | ||
<seo metakeywords="itil application development, application development process, itil application development process" metadescription="Application Development and Customization: ITIL process definition - subprocesses - Additional information on ITIL Application Development." /> | |||
<imagemap> | <imagemap> | ||
Image:ITIL-Wiki-de-es.jpg|ITIL Application Development and Customization|100px | Image:ITIL-Wiki-de-es.jpg|DE - ES - ITIL Application Development and Customization|100px | ||
rect 0 0 50 30 [https://wiki.de.it-processmaps.com/index.php/Anwendungsentwicklung_und_Customizing diese Seite auf Deutsch] | rect 0 0 50 30 [https://wiki.de.it-processmaps.com/index.php/Anwendungsentwicklung_und_Customizing diese Seite auf Deutsch] | ||
rect 50 0 100 30 [https://wiki.es.it-processmaps.com/index.php/Desarrollo_y_Personalizacion_de_Aplicaciones esta página en español] | rect 50 0 100 30 [https://wiki.es.it-processmaps.com/index.php/Desarrollo_y_Personalizacion_de_Aplicaciones esta página en español] | ||
| Line 18: | Line 19: | ||
== ITIL Application Development and Customization: Process Definition == | == ITIL Application Development and Customization: Process Definition == | ||
[[Image:Itil-application-development.jpg|thumb=overview_application_development_customization_itilv3_thumb.jpg|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development and Customization]]] | |||
Image:overview_application_development_customization_itilv3_thumb.jpg|left| | |||
Application Development is barely mentioned in the ITIL V3 books, as ITIL V3 focuses on different topics like service design and rollout. At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages | Application Development is barely mentioned in the ITIL V3 books, as ITIL V3 focuses on different topics like service design and rollout. At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages | ||
| Line 29: | Line 26: | ||
* Note: ITIL does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes. | * Note: ITIL does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes. | ||
<br style="clear:both;"/> | |||
=== Sub-Processes === | |||
No sub-processes are specified for [[Application Development and Customization|ITIL Application Development and Customization]]. | |||
===== Downloads ===== | |||
Use the following links to open the process overview of ITIL Application Development showing the most important interfaces: | |||
* [[Media:Itil-application-development.jpg|ITIL Application Development (.JPG)]] | |||
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development (.PDF)]'' | |||
== ITIL Terms: Application Development and Customization == | === ITIL Terms: Application Development and Customization === | ||
;<span id="End-User Documentation">End-User Documentation</span> | ;<span id="End-User Documentation">End-User Documentation</span> | ||
| Line 51: | Line 57: | ||
:This role is often assigned to staff holding one of the major Service Management roles (e.g. the Incident Manager is the Process Owner of the Incident Management process). | :This role is often assigned to staff holding one of the major Service Management roles (e.g. the Incident Manager is the Process Owner of the Incident Management process). | ||
<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 Service Transition|Service Transition]] > [[Application Development and Customization|Application Development and Customization]]</small></i> | |||
<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Transition|Application Development & Customization]][[Category:Application Development & Customization|!]] | [[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Transition|Application Development & Customization]][[Category:Application Development & Customization|!]] | ||
<!-- --- --> | <!-- --- --> | ||
Revision as of 10:31, 13 July 2011
<seo metakeywords="itil application development, application development process, itil application development process" metadescription="Application Development and Customization: ITIL process definition - subprocesses - Additional information on ITIL Application Development." />
ITIL Application Development and Customization: Overview
Process Objective: To make available applications and systems which provide the required functionality for IT services. This process includes the development and maintenance of custom applications as well as the customization of products from software vendors.
Part of: Service Transition
Process Owner: Application Developer
ITIL Application Development and Customization: Process Definition
Application Development is barely mentioned in the ITIL V3 books, as ITIL V3 focuses on different topics like service design and rollout. At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages
Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL V3 process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service.
- Note: ITIL does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.
Sub-Processes
No sub-processes are specified for ITIL Application Development and Customization.
Downloads
Use the following links to open the process overview of ITIL Application Development showing the most important interfaces:
ITIL Terms: Application Development and Customization
- End-User Documentation
- A document for end-users, describing how to use an application or system.
- Operational Documentation
- A document describing the procedures required to run and maintain an application or infrastructure component.
Additional Information on Application Development and Customization
ITIL Roles
- Application Developer - Process Owner
- A role responsible for ensuring that a process is fit for purpose. The Process Owner’s responsibilities include sponsorship, design, and continual improvement of the process and its metrics.
- This role is often assigned to staff holding one of the major Service Management roles (e.g. the Incident Manager is the Process Owner of the Incident Management process).
Home > ITIL Processes > Service Transition > Application Development and Customization
