Service Catalogue Management: Difference between revisions

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'''ITIL Version''': ITIL Version 3 (ITIL V3)
== ITIL Service Catalogue Management: Overview ==


'''Process Objective''': To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.
'''Process Objective''': To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.
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'''Part of''': [[ITIL V3 Service Design|Service Design]]
'''Part of''': [[ITIL V3 Service Design|Service Design]]


'''Process Owner''': [[Roles within ITIL V3#Service Catalogue Manager|Service Catalogue Manager]]
'''Process Owner''': [[Service Catalogue Management#Additional Information on Service Catalogue Management|Service Catalogue Manager]]
 
 
== ITIL Service Catalogue Management: Process Definition ==


[[Image:Service-catalogue-management.jpg|thumb=overview_service_catalogue_management_itilv3_thumb.jpg|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_catalogue_management_itilv3.pdf Service Catalogue Management]]]


==ITIL V3 vs. ITIL V2: Service Catalogue Management ==
Service Catalogue Management was added as a new process in ITIL V3. In ITIL V2, the [[Service Level Management - ITIL V2|Service Level Management]] process mentioned the concept of a [[Service Catalogue Management#Service Catalogue|Service Catalogue]].


* Service Catalogue Management was added as a new process in ITIL V3
ITIL V3 takes this concept further, introducing a dedicated process to ensure that the [[Service Catalogue Management#Required Modifications to Service Catalogue|Service Catalogue is up-to-date]] and contains reliable information. ITIL V3 introduces a clear distinction in the Service Catalogue between Business Services (services visible to the customer, defined by [[Service Level Management#SLA|SLAs]]) and Supporting Services (services visible only inside the IT organization, defined by [[Service Level Management#OLA|OLAs]] or [[Supplier Management#UC|UCs]]).
* In ITIL V2, the Service Level Management process mentioned the concept of a Service Catalogue
* ITIL V3 takes this concept further, introducing a dedicated process to ensure that the Service Catalogue is up-to-date and contains reliable information
* ITIL V3 introduces a clear distinction in the Service Catalogue between Business Services (services visible to the customer, defined by SLAs), Supporting Services (services visible only inside the IT organization, defined by OLAs or UCs)


=== Sub-Processes ===


==Sub-Processes of Service Catalogue Management (ITIL V3)==
No sub-processes are specified for [[Service Catalogue Management]].
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[[Image:overview_service_catalogue_management_itilv3_thumb.jpg|frame|left|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_catalogue_management_itilv3.pdf  Overview of the Service Catalogue Management Process, ITIL V3 (.pdf)]]]
===== Downloads =====


* no sub-processes specified
Use the following links to open the process overview of Service Catalogue Management showing the most important interfaces:


<br style="clear:both;"/>
* [[Media:Service-catalogue-management.jpg|Service Catalogue Management (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/process_overview_service_catalogue_management_itilv3.pdf Service Catalogue Management (.PDF)]''
 
 
=== ITIL Terms: Service Catalogue Management ===
 
;<span id="Required Modifications to Service Catalogue">Required Modifications to Service Catalogue</span>
:A request from a Service Management process to change the Service Catalogue. This request is sent to Service Catalogue Management if new services or service attributes must be recorded.
 
;<span id="Service Catalogue">Service Catalogue</span>
:A database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes.
 
 
== Additional Information on Service Catalogue Management ==
 
==== ITIL Roles ====
 
;Service Catalogue Manager - Process Owner
:The Service Catalogue Manager is responsible for maintaining the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-date.




==Roles within Service Catalogue Management (ITIL V3)==
<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 Service Design|Service Design]] > [[Service Catalogue Management|Service Catalogue Management]]</small></i>


* [[Roles within ITIL V3#Service Catalogue Manager|Service Catalogue Manager]] (Process Owner)
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[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Design|Service Catalogue Management]][[Category:Service Catalogue Management|!]]
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Revision as of 11:26, 13 July 2011

<seo metakeywords="service catalogue management, service catalog management, itil service catalogue management, service catalogue process" metadescription="Service Catalogue Management: ITIL process definition - subprocesses - Additional information on Service Catalogue Management." />

DE - ES - Service Catalogue Managementdiese Seite auf Deutschesta página en español
DE - ES - Service Catalogue Management


ITIL Service Catalogue Management: Overview

Process Objective: To ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. Service Catalogue Management provides vital information for all other Service Management processes: Service details, current status and the services' interdependencies.

Part of: Service Design

Process Owner: Service Catalogue Manager


ITIL Service Catalogue Management: Process Definition

Service Catalogue Management

Service Catalogue Management was added as a new process in ITIL V3. In ITIL V2, the Service Level Management process mentioned the concept of a Service Catalogue.

ITIL V3 takes this concept further, introducing a dedicated process to ensure that the Service Catalogue is up-to-date and contains reliable information. ITIL V3 introduces a clear distinction in the Service Catalogue between Business Services (services visible to the customer, defined by SLAs) and Supporting Services (services visible only inside the IT organization, defined by OLAs or UCs).

Sub-Processes

No sub-processes are specified for Service Catalogue Management.

Downloads

Use the following links to open the process overview of Service Catalogue Management showing the most important interfaces:


ITIL Terms: Service Catalogue Management

Required Modifications to Service Catalogue
A request from a Service Management process to change the Service Catalogue. This request is sent to Service Catalogue Management if new services or service attributes must be recorded.
Service Catalogue
A database or structured document with information about all live services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes.


Additional Information on Service Catalogue Management

ITIL Roles

Service Catalogue Manager - Process Owner
The Service Catalogue Manager is responsible for maintaining the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-date.


Home > ITIL Processes > Service Design > Service Catalogue Management

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