IT Operations Control: Difference between revisions
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<meta name="twitter:description" content="IT Operations Control (Steuerung des IT-Betriebs) überwacht und steuert die IT Services und die IT Infrastruktur und führt die laufenden Routinetätigkeiten aus, die mit dem Betrieb von Infrastruktur-Komponenten und Anwendungen verbunden sind."> | |||
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<meta name="twitter:image:alt" content="Übersicht zu IT Operations Control (Steuerung des IT-Betriebs): Dieses Bild illustriert den Prozess IT Operations Control nach ITIL. Es zeigt die relevanten Schnittstellen von ITIL Operations Control, die Teil-Prozesse sowie deren wechselseitige Verknüpfungen."> | |||
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==Process Description== | ==Process Description== | ||
[[Image:Itil-operations-control.jpg|right|thumb|500px|alt=IT Operations Control ITIL|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-operations-control.jpg|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control (.pdf)]]] | |||
ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use. | ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use. | ||
Rather, ITIL 2011 highlights common operational activities and assists in identifying important interfaces with other Service Management processes. The process overview ([[Media:Itil-operations-control.jpg|fig. 1]]) shows the key information flows. | |||
Rather, | |||
The official ITIL publications present IT Operations Control as a "[[ITIL Functions|function]]". | The official ITIL V3 publications present IT Operations Control as a "[[ITIL Functions|function]]". | ||
==Sub-Processes== | ==Sub-Processes== | ||
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'''<span id="IT Operations Manager">IT Operations Manager - Process Owner</span>''' | '''<span id="IT Operations Manager">IT Operations Manager - Process Owner</span>''' | ||
*An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. | *An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. | ||
'''<span id="IT Operator">IT Operator</span>''' | '''<span id="IT Operator">IT Operator</span>''' | ||
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<p> </p> | <p> </p> | ||
{| | {| class="wikitable" style="background: white;" | ||
|- | |- | ||
|style=" | |+ style="background:#013b5e; color:#ffffff; font-size: 120%" colspan="3"| '''Responsibility Matrix: IT Operations Control''' | ||
|- | |- | ||
!style="background:#ffffee; width: 55%; text-align:center" | ITIL Role / Sub-Process | ! style="background:#ffffee; width: 55%; text-align:center" | ITIL Role / Sub-Process | ||
! style="background:# | ! style="background:#eeeeee" | [[IT Operations Control#IT Operations Manager|IT Operations Manager]] | ||
! style="background:# | ! style="background:#eeeeee" | [[IT Operations Control#IT-Operator|IT-Operator]] | ||
|- | |- | ||
|style="text-align:left;" |[[IT Operations Control]]<br /> ''(no sub-processes specified)'' | |style="text-align:left;" |[[IT Operations Control]]<br /> ''(no sub-processes specified)'' | ||
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|} | |} | ||
'''Remarks''' | '''Remarks''' | ||
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<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within IT Operations Control.</span> | <span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within IT Operations Control.</span> | ||
==Notes== | ==Notes== | ||
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<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" /> | <link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" /> | ||
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<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" /> | <link itemprop="author" href="https://www.linkedin.com/in/stefankempter" /> | ||
<meta itemprop="author" content="Stefan Kempter" /> | <meta itemprop="author" content="Stefan Kempter" /> | ||
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<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:ITIL | [[Category:ITIL 2011]][[Category:ITIL V3]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|IT Operations Management]][[Category:IT Operations Control|!]] | ||
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Revision as of 11:32, 3 August 2020
Objective: IT Operations Control aims to monitor and control the IT services and their underlying infrastructure. This ITIL process executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.
Part of: Service Operation
Process Owner: IT Operations Manager
Process Description
ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.
Rather, ITIL 2011 highlights common operational activities and assists in identifying important interfaces with other Service Management processes. The process overview (fig. 1) shows the key information flows.
The official ITIL V3 publications present IT Operations Control as a "function".
Sub-Processes
No sub-processes are specified for IT Operations Control.
Roles | Responsibilities
IT Operations Manager - Process Owner
- An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.
IT Operator
- IT Operators are the staff who perform the day-to-day operational activities. Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.
| ITIL Role / Sub-Process | IT Operations Manager | IT-Operator |
|---|---|---|
| IT Operations Control (no sub-processes specified) |
A[1] | R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the IT Operations Control process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within IT Operations Control.
Notes
By: Stefan Kempter 
, IT Process Maps.
Process Description › Sub-Processes › Roles
