Checklist Capacity Plan: Difference between revisions
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''' | '''<span id="Definition">Definition:</span>''' <html><span id="md-webpage-description" itemprop="description">The <i>Capacity Plan</i> is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand, and options with cost estimates to deliver the agreed service level targets.</span></html> | ||
''' | '''ITIL Process''': [[ITIL Service Design]] - [[Capacity Management]] | ||
''' | '''Checklist Category:''' [[ITIL-Checklists#ITIL 2011 Templates|Templates ITIL 2011]] | ||
<p> </p> | <p> </p> | ||
__TOC__ | __TOC__ | ||
== | ==Capacity Plan - Contents== | ||
[[image:Capacity-plan.jpg|link=https://wiki.en.it-processmaps.com/ | [[image:Capacity-plan.jpg|link=https://wiki.en.it-processmaps.com/index.php/File:Capacity-plan.jpg|thumb|300px|right|alt=ITIL Capacity Plan|Fig. 1: [[media:Capacity-plan.jpg|ITIL Capacity Plan: Definition and information flow (view full size)]]]] | ||
<p> </p> | <p> </p> | ||
''Typically, the Capacity Plan contains the following information:'' | |||
<p> </p> | <p> </p> | ||
== Part I: Business scenarios == | ==<span id="business-scenarios">Part I: Business scenarios</span>== | ||
====Known business initiatives==== | ====Known business initiatives==== | ||
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# Proposed measures to cope with extra demand for IT services and resources | # Proposed measures to cope with extra demand for IT services and resources | ||
## Medium- to long-term proposals | ## Medium- to long-term proposals | ||
## Short-term measures (details on ongoing measures or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust | ## Short-term measures (details on ongoing measures or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust-capacity-and-performance|section 5]] of this template) | ||
====Known business volume forecasts==== | ====Known business volume forecasts==== | ||
| Line 50: | Line 59: | ||
# Proposed measures to cope with extra demand for IT services and resources | # Proposed measures to cope with extra demand for IT services and resources | ||
## Medium- to long-term proposals | ## Medium- to long-term proposals | ||
## Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust | ## Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust-capacity-and-performance|section 5]]) | ||
<p> </p> | <p> </p> | ||
== Part II: Forecast of service utilization and performance == | ==<span id="service-utilization">Part II: Forecast of service utilization and performance</span>== | ||
The second part of the Capacity Plan includes details an all service levels monitored by [[Capacity Management]]. | The second part of the Capacity Plan includes details an all service levels monitored by [[Capacity Management]]. | ||
| Line 71: | Line 80: | ||
Proposed measures to cope with extra demand for IT services and resources. | Proposed measures to cope with extra demand for IT services and resources. | ||
# Medium- to long-term proposals | # Medium- to long-term proposals | ||
# Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust | # Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust-capacity-and-performance|section 5]]) | ||
<p> </p> | <p> </p> | ||
== | ==<span id="resource-utilization">Forecast of resource utilization and performance</span>== | ||
This section of the Capacity Plan includes details an all IT resources/ components monitored by [[Capacity Management]]. | This section of the Capacity Plan includes details an all IT resources/ components monitored by [[Capacity Management]]. | ||
| Line 92: | Line 101: | ||
Proposed measures to cope with extra demand for IT resources. | Proposed measures to cope with extra demand for IT resources. | ||
# Medium- to long-term proposals | # Medium- to long-term proposals | ||
# Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust | # Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in [[Checklist Capacity Plan#adjust-capacity-and-performance|section 5]]) | ||
<p> </p> | <p> </p> | ||
== Part IV: Other potential impacts on service capacity and performance == | ==<span id="impacts">Part IV: Other potential impacts on service capacity and performance</span>== | ||
# Impact of (changes to) agreed availability, continuity and other service level targets | # Impact of (changes to) agreed availability, continuity and other service level targets | ||
# Impact of regulatory, contractual or organizational changes | # Impact of regulatory, contractual or organizational changes | ||
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<p> </p> | <p> </p> | ||
== <span id="adjust | ==<span id="adjust-capacity-and-performance">Part V: Initiatives to adjust service capacity and performance</span>== | ||
Overview of planned and ongoing initiatives to adjust service capacity and performance. | Overview of planned and ongoing initiatives to adjust service capacity and performance. | ||
# Service name | # Service name | ||
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<a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Capacity_Plan#Definition" itemprop="url"><span itemprop="title">Definition</span></a> › | |||
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<a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Capacity_Plan#Capacity_Plan_-_Contents" itemprop="url"><span itemprop="title">Capacity Plan: Contents</span></a> › | |||
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<a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Capacity_Plan#business-scenarios" itemprop="url"><span itemprop="title">Business scenarios</span></a> › | |||
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<a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Capacity_Plan#service-utilization" itemprop="url"><span itemprop="title">Service utilization</span></a> › | |||
</span> | |||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/Checklist_Capacity_Plan#resource-utilization" itemprop="url"><span itemprop="title">Resource utilization</span></a> | |||
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Revision as of 17:21, 21 January 2017
Definition: The Capacity Plan is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand, and options with cost estimates to deliver the agreed service level targets.
ITIL Process: ITIL Service Design - Capacity Management
Checklist Category: Templates ITIL 2011
Capacity Plan - Contents
Typically, the Capacity Plan contains the following information:
Part I: Business scenarios
Known business initiatives
- Description of the initiative
- Likely impact on service/ resource capacity and performance
- Proposed measures to cope with extra demand for IT services and resources
- Medium- to long-term proposals
- Short-term measures (details on ongoing measures or proposals entering the concrete planning phase are included in section 5 of this template)
Known business volume forecasts
- Affected service(s)
- Type of business volume
- Likely impact on service/ resource capacity and performance
- Proposed measures to cope with extra demand for IT services and resources
- Medium- to long-term proposals
- Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in section 5)
Part II: Forecast of service utilization and performance
The second part of the Capacity Plan includes details an all service levels monitored by Capacity Management.
Assumptions and database
Assumptions and data on which the forecast is based.
- Trends in service utilization and performance based on current and historic data (short-, medium- and long-term)
- Capacity and performance thresholds about to be reached
- Exceptional deviations from the baseline
- Forecast data for service utilization from the business side
Forecasts
Short-, medium- and long-term forecasts for service utilization and performance.
Measures to cope with extra demand
Proposed measures to cope with extra demand for IT services and resources.
- Medium- to long-term proposals
- Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in section 5)
Forecast of resource utilization and performance
This section of the Capacity Plan includes details an all IT resources/ components monitored by Capacity Management.
Assumptions and database
Assumptions and data on which the forecast is based.
- Trends in resource utilization and performance based on current and historic data (short-, medium- and long-term)
- Capacity and performance thresholds about to be reached
- Exceptional deviations from the baseline
- Forecast data for service utilization from the business side
Forecasts
Short-, medium- and long-term forecasts for resource utilization and performance.
Measures to cope with extra demand
Proposed measures to cope with extra demand for IT resources.
- Medium- to long-term proposals
- Short-term measures (details on ongoing initiatives or proposals entering the concrete planning phase are included in section 5)
Part IV: Other potential impacts on service capacity and performance
- Impact of (changes to) agreed availability, continuity and other service level targets
- Impact of regulatory, contractual or organizational changes
- Impact of new technologies and techniques becoming available
Part V: Initiatives to adjust service capacity and performance
Overview of planned and ongoing initiatives to adjust service capacity and performance.
- Service name
- Person in charge of the service
- Person in charge of the initiative to adjust capacities/ performance
- Reason/ business case for the measure
- Details on the measure
- Affected infrastructure components
- Activities to be carried out
- Time schedule
- Costs and resources
- Possible alternatives
- Current status
Notes
Is based on: Checklist "ITIL Capacity Plan" from the ITIL Process Map
By: Stefan Kempter 
, IT Process Maps.
Definition › Capacity Plan: Contents › Business scenarios › Service utilization › Resource utilization
