KPIs Change Management: Difference between revisions

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'''ITIL Process''': [[ITIL Service Transition]] - [[Change Management]]
Key Performance Indicators for [[Change Management]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].
 
'''Source''': Key Performance Indicators for ITIL Change Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]


&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


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{| border="1" cellpadding="5" cellspacing="0"
{| border="1" cellpadding="5" cellspacing="0"
|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Change Management</b></span>
|-
|-
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
! width="65%" style="background:#ffffcc;" | Definition
!style="background:#facc6a; width:65%" | Definition
|-
|-
|Number of Major Changes
|Number of Major Changes

Latest revision as of 16:26, 17 June 2019

KPI's Change Management
KPI's Change Management


Key Performance Indicators for Change Management from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Change Management
Key Performance Indicator (KPI) Definition
Number of Major Changes
  • Number of major changes assessed by the CAB (Change Advisory Board)
Number of CAB Meetings
  • Number of CAB (Change Advisory Board) meetings
Time for Change Approval/ Rejection
  • Average time from registering an RFC with Change Management until a decision on the RFC is reached (i.e. until it is either approved or rejected)
Change Acceptance Rate
  • Number of accepted vs. rejected RFCs
Number of Emergency Changes
  • Number of Emergency Changes assessed by the ECAB (Emergency Change Advisory Board)

 

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