KPIs Service Validation and Testing: Difference between revisions

Latest revision as of 16:35, 17 June 2019

share this page

**KPIs Service Validation and Testing**
Key Performance Indicator (KPI)	Definition
Percentage of failed Release Component Acceptance Tests	Percentage of release components which fail to pass acceptance tests
Number of identified Errors	Number of identified errors during release testing per release
Time for Error Fixing	Time until re-submission of fixed release components
Incidents caused by New Releases	Number of Incidents attributable to new releases
Percentage of failed Service Acceptance Tests	Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off

@@ Line 16: / Line 16: @@
 <br style="clear:both;"/>
-'''ITIL Process''': [[ITIL Service Transition]] - [[Service Validation and Testing]]
+Key Performance Indicators for [[Service Validation and Testing]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].
-'''Source''': Key Performance Indicators for ITIL Service Validation and Testing from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
+&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
-&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
 <p>&nbsp;</p>
@@ Line 26: / Line 24: @@
 {| border="1" cellpadding="5" cellspacing="0"
+|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Validation and Testing</b></span>
 |-
-! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
+!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
-! width="65%" style="background:#ffffcc;" | Definition
+!style="background:#facc6a; width:65%" | Definition
 |-
 |Percentage of failed Release Component Acceptance Tests