Checklist Problem Report: Difference between revisions
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'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Problem Management | '''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Problem Management | ||
'''Source''': Checklist "Problem Report" from the [https://en.it-processmaps.com/products/ | '''Source''': Checklist "Problem Report" from the ITIL Process Map V2 | ⯈ [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] | ||
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<html><a rel="author" href="https:// | <html>By:  Stefan Kempter <a rel="author" href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html> | ||
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Latest revision as of 19:00, 29 March 2019
ITIL Process: ITIL Service Operation - Problem Management
Checklist Category: ITIL Templates - Problem Management
Source: Checklist "Problem Report" from the ITIL Process Map V2 | ⯈ ITIL Process Map V3
The Problem Manager's report includes the following information:
- Statistical evaluations
- Outstanding Problems
- According to duration since creation of the Problem Record
- According to categories
- Resolution times of closed Problems
- According to duration
- According to categories
- Trend analyses
- Outstanding Problems
- Problems with special importance regarding Availability, Capacity, IT Service Continuity and IT Security Management
- Description
- Problem cause
- Applied resolution strategy
- Elimination of the root cause
- Possible Workarounds
- Time schedule for the resolution of the Problem
- Other important Problems with extensive effects upon the quality of the IT Services
- Description
- Problem cause
- Applied resolution strategy
- Elimination of the root cause
- Possible Workarounds
- Time schedule for the resolution of the Problem
By: Stefan Kempter 
, IT Process Maps.
