IT Operations Control: Difference between revisions
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< | <itpmch><title>IT Operations Control | IT Process Wiki</title> | ||
<meta name="keywords" content="it operations control, itil operations control, itil operations, itil operation control itil" /> | |||
<meta name="description" content="ITIL IT Operations Control: ITIL process definition - Sub-processes - Terms - Additional information on IT Operations Control." /> | |||
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Image:ITIL-Wiki-deutsch.jpg|right|DE - IT Operations Control | Image:ITIL-Wiki-deutsch.jpg|right|DE - IT Operations Control | ||
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'''<span id="Overview">Objective:</span>''' <html><span itemprop="description"><i><span itemprop="name Headline">IT Operations Control</span></i> aims to monitor and control the IT services and their underlying infrastructure. The <span itemprop="alternativeHeadline" content="ITIL Operations Control">ITIL process IT Operations Control</span> executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.</span></p> | |||
<p><b>Part of</b>: <a itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html> | |||
''' | |||
'''Process Owner''': [[IT Operations Control#IT Operations Manager|IT Operations Manager]] | '''Process Owner''': [[IT Operations Control#IT Operations Manager|IT Operations Manager]] | ||
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== Process Description == | ==Process Description== | ||
ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use. | ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use. | ||
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Remark: In ITIL V3, IT Operations Control activities were covered in the process "IT Operations Management". | Remark: In ITIL V3 2007, IT Operations Control activities were covered in the process "IT Operations Management". | ||
<p> </p> | <p> </p> | ||
== Sub-Processes == | ==Sub-Processes== | ||
No sub-processes are specified for [[IT Operations Control]]. | No sub-processes are specified for [[IT Operations Control]]. | ||
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== Roles | Responsibilities == | ==Roles | Responsibilities== | ||
'''<span id="IT Operations Manager">IT Operations Manager - Process Owner</span>''' | |||
*An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. | |||
<br /> | |||
'''<span id="IT Operator">IT Operator</span>''' | |||
*IT Operators are the staff who perform the day-to-day operational activities. Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center. | |||
<p> </p> | <p> </p> | ||
{| border="1 | {| border="1" cellpadding="5" cellspacing="0" style="margin-left: auto; margin-right: auto; text-align:center;" valign="top" | ||
|- | |- | ||
| | |style="vertical-align:top; text-align:center" colspan="3" style="background:#ffffdd;"| '''Responsibility Matrix: IT Operations Control''' | ||
|- | |- | ||
! | !style="background:#ffffee; width: 55%; text-align:center" | ITIL Role / Sub-Process | ||
! style="background:#ffffee;" | [[IT Operations Control#IT Operations Manager|IT Operations Manager]] | ! style="background:#ffffee;" | [[IT Operations Control#IT Operations Manager|IT Operations Manager]] | ||
! style="background:#ffffee;" | [[IT Operations Control#IT-Operator|IT-Operator]] | ! style="background:#ffffee;" | [[IT Operations Control#IT-Operator|IT-Operator]] | ||
|- | |- | ||
| | |style="text-align:left;" |[[IT Operations Control]]<br /> ''(no sub-processes specified)'' | ||
| A[[IT Operations Control#Accountable|<small>[1]</small>]] | | A[[IT Operations Control#Accountable|<small>[1]</small>]] | ||
| R[[IT Operations Control#Responsible|<small>[2]</small>]] | | R[[IT Operations Control#Responsible|<small>[2]</small>]] | ||
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<p> </p> | |||
==[ Infobox ]== | |||
<html><table class="wikitable"> | |||
<tr> | |||
<td>Link to this page:</td> | |||
<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control">https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control</a></td> | |||
</tr> | |||
<tr> | |||
<td>Languages:</td> | |||
<td><span itemprop="inLanguage" content="en">English</span> | <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/IT_Operations_Control" title="IT Operations Control">Deutsch</a></span></td> | |||
</tr> | |||
<tr> | |||
<td>Image:</td> | |||
<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/a/a2/Itil-operations-control.jpg" title="IT Operations Control">ITIL IT Operations Control (.JPG)</a></td> | |||
</tr> | |||
<tr> | |||
<td>Author:</td> | |||
<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td> | |||
</tr> | |||
</table> | |||
<p><small> | |||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control#Process_Description" itemprop="url"><span itemprop="title">Process Description</span></a> › | |||
</span> | |||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control#Sub-Processes" itemprop="url"><span itemprop="title">Sub-Processes</span></a> › | |||
</span> | |||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control#Roles_.7C_Responsibilities" itemprop="url"><span itemprop="title">Roles</span></a> | |||
</span> | |||
</small></p> | |||
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[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|IT Operations Management]][[Category:IT Operations Control|!]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|IT Operations Management]][[Category:IT Operations Control|!]] | ||
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Revision as of 20:02, 26 December 2013
![DE - IT Operations Control](/images/f/f8/ITIL-Wiki-deutsch.jpg)
Objective: IT Operations Control aims to monitor and control the IT services and their underlying infrastructure. The ITIL process IT Operations Control executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.
Part of: Service Operation
Process Owner: IT Operations Manager
Process Description
ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.
![IT Operations Control ITIL](/images/thumb/a/a2/Itil-operations-control.jpg/375px-Itil-operations-control.jpg)
Rather, ITIL 2011 highlights common operational activities and assists in identifying important interfaces with other Service Management processes.
The official ITIL publications treat IT Operations Control as a "function".
The process overview of IT Operations Control is showing the most important interfaces (see Figure 1).
Remark: In ITIL V3 2007, IT Operations Control activities were covered in the process "IT Operations Management".
Sub-Processes
No sub-processes are specified for IT Operations Control.
Roles | Responsibilities
IT Operations Manager - Process Owner
- An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.
IT Operator
- IT Operators are the staff who perform the day-to-day operational activities. Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.
Responsibility Matrix: IT Operations Control | ||
ITIL Role / Sub-Process | IT Operations Manager | IT-Operator |
---|---|---|
IT Operations Control (no sub-processes specified) |
A[1] | R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the IT Operations Control process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within IT Operations Control.
[ Infobox ]
Link to this page: | https://wiki.en.it-processmaps.com/index.php/IT_Operations_Control |
Languages: | English | Deutsch |
Image: | ITIL IT Operations Control (.JPG) |
Author: | Stefan Kempter, IT Process Maps ![]() |