KPIs Service Validation and Testing: Difference between revisions

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'''ITIL Process''': [[ITIL V3 Service Transition|ITIL 2011 Service Transition]] - [[Service Validation and Testing]]
'''ITIL Process''': [[ITIL Service Transition]] - [[Service Validation and Testing]]


'''Source''': Key Performance Indicators for ITIL Service Validation and Testing from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
'''Source''': Key Performance Indicators for ITIL Service Validation and Testing from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
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{| border="1" cellpadding="5" cellspacing="0" align="center"
{| border="1" cellpadding="5" cellspacing="0"
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! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
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|Percentage of failed Release Component Acceptance Tests
|Percentage of failed Release Component Acceptance Tests
|Percentage of release components which fail to pass acceptance tests
|
*Percentage of release components which fail to pass acceptance tests
|-
|-
|Number of identified Errors
|Number of identified Errors
|Number of identified errors during release testing
|
* per release
*Number of identified errors during release testing
**per release
|-
|-
|Time for Error Fixing
|Time for Error Fixing
|Time until re-submission of fixed release components
|
*Time until re-submission of fixed release components
|-
|-
|Incidents caused by New Releases
|Incidents caused by New Releases
|Number of Incidents attributable to new releases
|
*Number of Incidents attributable to new releases
|-
|-
|Percentage of failed Service Acceptance Tests
|Percentage of failed Service Acceptance Tests
|Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off
|
*Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off
|}
|}


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Revision as of 14:06, 5 August 2013

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KPI's Service Validation and Testing
KPI's Service Validation and Testing


ITIL Process: ITIL Service Transition - Service Validation and Testing

Source: Key Performance Indicators for ITIL Service Validation and Testing from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

 

Key Performance Indicator (KPI) Definition
Percentage of failed Release Component Acceptance Tests
  • Percentage of release components which fail to pass acceptance tests
Number of identified Errors
  • Number of identified errors during release testing
    • per release
Time for Error Fixing
  • Time until re-submission of fixed release components
Incidents caused by New Releases
  • Number of Incidents attributable to new releases
Percentage of failed Service Acceptance Tests
  • Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off

 

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