KPIs Service Portfolio Management: Difference between revisions
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'''ITIL Processes''': [[ITIL | '''ITIL Processes''': [[ITIL Service Strategy]] - [[Service Portfolio Management]] and [[ITIL Strategy Management|Strategy Management for IT Services]] | ||
'''Source''': Key Performance Indicators for ITIL Service Portfolio Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | '''Source''': Key Performance Indicators for ITIL Service Portfolio Management from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | ||
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! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
Revision as of 12:10, 14 July 2013
ITIL Processes: ITIL Service Strategy - Service Portfolio Management and Strategy Management for IT Services
Source: Key Performance Indicators for ITIL Service Portfolio Management from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Planned New Services | Percentage of new services which are developed following a strategic review |
| Number of Unplanned New Services | Percentage of new services which are developed without being triggered by strategic reviews |
| Number of Strategic Initiatives | Number of strategic initiatives launched from the Service Portfolio Management process |
| Number of new Customers | Number of newly won customers |
| Number of lost Customers | Number of customers which were lost to competing service providers |
→ back to: ITIL Key Performance Indicators
