ITIL KPIs Continual Service Improvement: Difference between revisions

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'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement|CSI - Continual Service Improvement according to ITIL 2011]]  
'''ITIL Process''': [[ITIL CSI - Continual Service Improvement|CSI - Continual Service Improvement according to ITIL 2011]]  


'''Source''': Key Performance Indicators for ITIL CSI from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]
'''Source''': Key Performance Indicators for ITIL CSI from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
 
&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''


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=== ITIL KPIs Service Review ===
==ITIL KPIs Service Review==


{| border="1" cellpadding="5" cellspacing="0" align="center"
{| border="1" cellpadding="5" cellspacing="0"
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! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
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| Number of Service Reviews
| Number of Service Reviews
| Number of formal Service Reviews carried out during the reporting period  
|  
* Number of formal Service Reviews carried out during the reporting period  
|-
|-
| Number of identified Weaknesses
| Number of identified Weaknesses
| Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives  
|  
* Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives  
|}
|}


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=== ITIL KPIs Process Evaluation ===
==ITIL KPIs Process Evaluation==


{| border="1" cellpadding="5" cellspacing="0" align="center"
{| border="1" cellpadding="5" cellspacing="0"
|-
|-
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
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|-
|-
| Number of Process Benchmarkings, Maturity Assessments, and Audits
| Number of Process Benchmarkings, Maturity Assessments, and Audits
| Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period
|  
* Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period
|-
|-
| Number of Process Evaluations
| Number of Process Evaluations
| Number of formal Service Evaluations carried out
|  
* Number of formal Service Evaluations carried out
|-
|-
| Number of identified Weaknesses
| Number of identified Weaknesses
| Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives
|  
* Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives
|-
|-
|Number of CSI Initiatives
|Number of CSI Initiatives
|Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations
|
* Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations
|-
|-
|Number of completed CSI Initiatives
|Number of completed CSI Initiatives
|Number of CSI initiatives which were completed during the reporting period
|
* Number of CSI initiatives which were completed during the reporting period
|}
|}


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=== ITIL KPIs Definition of CSI Initiatives ===
==ITIL KPIs Definition of CSI Initiatives==


{| border="1" cellpadding="5" cellspacing="0" align="center"
{| border="1" cellpadding="5" cellspacing="0"
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|-
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
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|-
|-
| Number of CSI Initiatives
| Number of CSI Initiatives
| Number of CSI initiatives, resulting from identified weaknesses during Service and Process Evaluation
|  
* Number of CSI initiatives, resulting from identified weaknesses during Service and Process Evaluation
|-
|-
| Number of completed CSI Initiatives
| Number of completed CSI Initiatives
| Number of CSI initiatives which were completed during the reporting period
|  
* Number of CSI initiatives which were completed during the reporting period
|}
|}


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Revision as of 17:14, 3 August 2013

<seo metakeywords="kpi continual service improvement, itil kpis CSI, kpis csi, kpis csi itil" metadescription="Continual Service Improvement: The most important ITIL KPIs - ITIL Key Performance Indicators ITIL CSI." />

DE - ES - ITIL KPI's Continual Service Improvement CSIdiese Seite auf Deutschesta página en español
DE - ES - ITIL KPI's Continual Service Improvement CSI


ITIL Process: CSI - Continual Service Improvement according to ITIL 2011

Source: Key Performance Indicators for ITIL CSI from the ITIL Process Map

→ back to: ITIL Key Performance Indicators

 

ITIL KPIs Service Review

Key Performance Indicator (KPI) Definition
Number of Service Reviews
  • Number of formal Service Reviews carried out during the reporting period
Number of identified Weaknesses
  • Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives

 

 

ITIL KPIs Process Evaluation

Key Performance Indicator (KPI) Definition
Number of Process Benchmarkings, Maturity Assessments, and Audits
  • Number of formal Process Benchmarkings, Maturity Assessments, and Audits carried out during the reporting period
Number of Process Evaluations
  • Number of formal Service Evaluations carried out
Number of identified Weaknesses
  • Number of weaknesses which were identified during Service Evaluation, to be addressed by improvement initiatives
Number of CSI Initiatives
  • Number of CSI initiatives, resulting from identified weaknesses during Service Reviews and Process Evaluations
Number of completed CSI Initiatives
  • Number of CSI initiatives which were completed during the reporting period

 

 

ITIL KPIs Definition of CSI Initiatives

Key Performance Indicator (KPI) Definition
Number of CSI Initiatives
  • Number of CSI initiatives, resulting from identified weaknesses during Service and Process Evaluation
Number of completed CSI Initiatives
  • Number of CSI initiatives which were completed during the reporting period

 

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