Application Development and Customization: Difference between revisions
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<meta name="description" content="Application Development: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Application Development." /> | |||
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'''<span id="Overview">Objective:</span>''' ''ITIL Application Development'' aims to make available applications and systems which provide the required functionality for IT services. ITIL Application Development includes the development and maintenance of custom applications as well as the customization of products from software vendors. | |||
'''Part of''': [[ITIL Service Transition|Service Transition]] | |||
'''Part of''': [[ITIL | |||
'''Process Owner''': [[Application Development and Customization#Application Developer|Application Developer]] | '''Process Owner''': [[Application Development and Customization#Application Developer|Application Developer]] | ||
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<p> </p> | <p> </p> | ||
== Process Description == | ==Process Description== | ||
Application Development is barely mentioned in the ITIL | Application Development is barely mentioned in the ITIL books, as ITIL focuses on different topics like [[ITIL Service Design|service design]] and rollout. At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages. | ||
[[Image:Itil-application-development.jpg|right|thumb|375px|alt=ITIL Application Development|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development]]] | [[Image:Itil-application-development.jpg|right|thumb|375px|alt=ITIL Application Development|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development]]] | ||
Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL | Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service. The process overview of [[Media:Itil-application-development.jpg|ITIL Application Development (.JPG)]] is showing the most important interfaces (see Figure 1). | ||
''Note'': ITIL does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes. | ''Note'': '''''ITIL 2011''''' does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes. | ||
<p> </p> | <p> </p> | ||
== Sub-Processes == | ==Sub-Processes== | ||
No sub-processes are specified for [[Application Development and Customization|ITIL Application Development]]. | No sub-processes are specified for [[Application Development and Customization|ITIL Application Development]]. | ||
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<p> </p> | <p> </p> | ||
== Definitions == | ==Definitions== | ||
The following ITIL terms | The following [[ITIL Glossary#ITIL Glossary A-Z|ITIL terms]] (''information objects'') are used in the ITIL Application Development process to represent process outputs and inputs: | ||
<p> </p> | <p> </p> | ||
'''<span id="User Manual">User Manual</span>''' | |||
*A document for end-users, describing how to use an application or system. | |||
<br /> | |||
'''<span id="Technical Administration Manual">Technical/ Administration Manual</span>''' | |||
*A document describing the procedures required to run and maintain a type of application or infrastructure component. | |||
<p> </p> | <p> </p> | ||
== Roles | Responsibilities == | ==Roles | Responsibilities== | ||
'''<span id="Application Developer">Application Developer - Process Owner</span>''' | |||
*The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services. This includes the development and maintenance of custom applications as well as the customization of products from software vendors. | |||
<p> </p> | <p> </p> | ||
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<p> </p> | <p> </p> | ||
==[ Infobox ]== | |||
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<td>Link to this page:</td> | |||
<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Application_Development_and_Customization">https://wiki.en.it-processmaps.com/index.php/Application_Development_and_Customization</a></td> | |||
</tr> | |||
<tr> | |||
<td>Languages:</td> | |||
<td><span itemprop="inLanguage" content="en">English</span> | <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Anwendungsentwicklung_und_Customizing">Deutsch</a></span> | <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/Desarrollo_y_Personalizacion_de_Aplicaciones">español</a></span></td> | |||
</tr> | |||
<tr> | |||
<td>Image:</td> | |||
<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/8/81/Itil-application-development.jpg" title="ITIL Application Development">ITIL Application Development (.JPG)</a></td> | |||
</tr> | |||
<tr> | |||
<td>Author:</td> | |||
<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td> | |||
</tr> | |||
</table> | |||
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[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Transition|Application Development]][[Category:ITIL Application Development|!]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Transition|Application Development]][[Category:ITIL Application Development|!]] | ||
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Revision as of 15:21, 11 September 2014
Objective: ITIL Application Development aims to make available applications and systems which provide the required functionality for IT services. ITIL Application Development includes the development and maintenance of custom applications as well as the customization of products from software vendors.
Part of: Service Transition
Process Owner: Application Developer
Process Description
Application Development is barely mentioned in the ITIL books, as ITIL focuses on different topics like service design and rollout. At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages.
Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service. The process overview of ITIL Application Development (.JPG) is showing the most important interfaces (see Figure 1).
Note: ITIL 2011 does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.
Sub-Processes
No sub-processes are specified for ITIL Application Development.
Definitions
The following ITIL terms (information objects) are used in the ITIL Application Development process to represent process outputs and inputs:
User Manual
- A document for end-users, describing how to use an application or system.
Technical/ Administration Manual
- A document describing the procedures required to run and maintain a type of application or infrastructure component.
Roles | Responsibilities
Application Developer - Process Owner
- The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services. This includes the development and maintenance of custom applications as well as the customization of products from software vendors.
| Responsibility Matrix: ITIL Application Development | ||
| ITIL Role / Sub-Process | Application Developer | |
|---|---|---|
| Application Development (no sub-processes specified) |
A[1]R[2] | |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Application Development process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Application Management.
[ Infobox ]
<html>
| Link to this page: | <a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Application_Development_and_Customization">https://wiki.en.it-processmaps.com/index.php/Application_Development_and_Customization</a> |
| Languages: | English | <a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/Anwendungsentwicklung_und_Customizing">Deutsch</a> | <a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/Desarrollo_y_Personalizacion_de_Aplicaciones">español</a> |
| Image: | <a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/8/81/Itil-application-development.jpg" title="ITIL Application Development">ITIL Application Development (.JPG)</a> |
| Author: | Stefan Kempter, IT Process Maps <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a> |
