IT Operations Control: Difference between revisions
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[[Image:Itil-operations-control.jpg|right|thumb|375px|alt=IT Operations Control ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]] | [[Image:Itil-operations-control.jpg|right|thumb|375px|alt=IT Operations Control ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]] | ||
Rather, '''''ITIL 2011''''' highlights common operational activities and assists in identifying important interfaces with other Service Management processes. | Rather, '''''ITIL 2011''''' highlights common operational activities and assists in identifying important interfaces with other Service Management processes. | ||
The official ITIL publications treat IT Operations Control as a "[[ITIL Functions|function]]". | |||
The process overview of [[Media:Itil-operations-control.jpg|IT Operations Control]] is showing the most important interfaces (see Figure 1). | The process overview of [[Media:Itil-operations-control.jpg|IT Operations Control]] is showing the most important interfaces (see Figure 1). | ||
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;<span id="IT Operations Manager">IT Operations Manager - Process Owner<span> | ;<span id="IT Operations Manager">IT Operations Manager - Process Owner<span> | ||
:An IT Operations Manager will be needed to take overall responsibility for | :An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. | ||
;<span id="IT Operator">IT Operator</span> | ;<span id="IT Operator">IT Operator</span> | ||
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[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Operation|IT Operations Management]][[Category:IT Operations Control|!]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|IT Operations Management]][[Category:IT Operations Control|!]] | ||
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Revision as of 16:49, 22 March 2012
<seo metakeywords="it operations control, itil operations control, itil operations, itil operation control itil" metadescription="ITIL IT Operations Control: ITIL process definition - Sub-processes - Terms - Additional information on IT Operations Control." />
![DE - IT Operations Control](/images/f/f8/ITIL-Wiki-deutsch.jpg)
Overview
Objective: IT Operations Control aims to monitor and control the IT services and their underlying infrastructure. The process IT Operations Control executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.
Part of: Service Operation
Process Owner: IT Operations Manager
Process Description
ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.
![IT Operations Control ITIL](/images/thumb/a/a2/Itil-operations-control.jpg/375px-Itil-operations-control.jpg)
Rather, ITIL 2011 highlights common operational activities and assists in identifying important interfaces with other Service Management processes.
The official ITIL publications treat IT Operations Control as a "function".
The process overview of IT Operations Control is showing the most important interfaces (see Figure 1).
Remark: In ITIL V3, IT Operations Control activities were covered in the process "IT Operations Management".
Sub-Processes
No sub-processes are specified for IT Operations Control.
Roles | Responsibilities
- IT Operations Manager - Process Owner
- An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.
- IT Operator
- IT Operators are the staff who perform the day-to-day operational activities.
- Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.
Responsibility Matrix: IT Operations Control | ||
ITIL Role / Sub-Process | IT Operations Manager | IT-Operator |
---|---|---|
IT Operations Control (no sub-processes specified) |
A[1] | R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the IT Operations Control process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within IT Operations Control.