ITIL Application Management: Difference between revisions
| Line 10: | Line 10: | ||
<p> </p> | <p> </p> | ||
''ITIL Application Management'' is responsible for managing applications throughout their lifecycle. Application Management plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. ITIL Application Management is an ongoing activity, as opposed to Application Development which is typically a one-time set of activities to construct applications. | ==<span id="ITIL Application Management">Overview</span>== | ||
'''Objective''': ''ITIL Application Management'' is responsible for managing applications throughout their lifecycle. Application Management plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. ITIL Application Management is an ongoing activity, as opposed to Application Development which is typically a one-time set of activities to construct applications. | |||
'''Part of''': [[ITIL V3 Service Operation|Service Operation]] | '''Part of''': [[ITIL V3 Service Operation|Service Operation]] | ||
| Line 18: | Line 20: | ||
<p> </p> | <p> </p> | ||
== | == Process Description == | ||
Application Management (treated in ITIL as a "function") plays an important role in the management of applications and systems. | Application Management (treated in ITIL as a "function") plays an important role in the management of applications and systems. | ||
| Line 28: | Line 28: | ||
This ITIL Application Management process contains all Application Management activities not included in other ITIL processes. Application Management activities embedded in other processes are shown there, with responsibility assigned to the [[ITIL Application Management#Applications Analyst|Applications Analyst]] role. | This ITIL Application Management process contains all Application Management activities not included in other ITIL processes. Application Management activities embedded in other processes are shown there, with responsibility assigned to the [[ITIL Application Management#Applications Analyst|Applications Analyst]] role. | ||
The process overview of [[Media:Application-management-itil.jpg|ITIL Application Management]] is showing the most important interfaces (see Figure 1). | |||
<p> </p> | <p> </p> | ||
== Sub-Processes == | |||
No sub-processes are specified for [[ITIL Application Management|ITIL Application Management]]. | |||
<p> </p> | <p> </p> | ||
== | == Definitions == | ||
The following ITIL terms and acronyms (''information objects'') are used in the Application Management process to represent process outputs and inputs: | |||
<p> </p> | |||
;<span id="Skills Inventory">Skills Inventory</span> | |||
:The Skills Inventory identifies the skills required to deliver IT services (now and in future), as well as the individuals who possess those skills. The Skills Inventory is the basis for developing training plans for individual employees. | |||
<p> </p> | <p> </p> | ||
== | == Roles | Responsibilities == | ||
;<span id="Applications Analyst">Applications Analyst - Process Owner</span> | ;<span id="Applications Analyst">Applications Analyst - Process Owner</span> | ||
:The Applications Analyst is an Application Management role which manages applications throughout their lifecycle. | :The Applications Analyst is an Application Management role which manages applications throughout their lifecycle. There is typically one Applications Analyst or team of analysts for every key application. This role plays an important part in the application-related aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the applications required to deliver IT services. | ||
<p> </p> | <p> </p> | ||
| Line 75: | Line 80: | ||
<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation|Technical Management]][[Category:ITIL Application Management|!]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Operation|Technical Management]][[Category:ITIL Application Management|!]] | ||
<!-- --- --> | <!-- --- --> | ||
Revision as of 19:20, 28 January 2012
<seo metakeywords="itil application management, application management itil" metadescription="Application Management: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Application Management." />
Overview
Objective: ITIL Application Management is responsible for managing applications throughout their lifecycle. Application Management plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. ITIL Application Management is an ongoing activity, as opposed to Application Development which is typically a one-time set of activities to construct applications.
Part of: Service Operation
Process Owner: Applications Analyst
Process Description
Application Management (treated in ITIL as a "function") plays an important role in the management of applications and systems.
While some Application Management activities are covered by various ITIL processes, others are not - which is why at IT Process Maps we decided to introduce an Application Management process as part of the ITIL Process Map V3.
This ITIL Application Management process contains all Application Management activities not included in other ITIL processes. Application Management activities embedded in other processes are shown there, with responsibility assigned to the Applications Analyst role.
The process overview of ITIL Application Management is showing the most important interfaces (see Figure 1).
Sub-Processes
No sub-processes are specified for ITIL Application Management.
Definitions
The following ITIL terms and acronyms (information objects) are used in the Application Management process to represent process outputs and inputs:
- Skills Inventory
- The Skills Inventory identifies the skills required to deliver IT services (now and in future), as well as the individuals who possess those skills. The Skills Inventory is the basis for developing training plans for individual employees.
Roles | Responsibilities
- Applications Analyst - Process Owner
- The Applications Analyst is an Application Management role which manages applications throughout their lifecycle. There is typically one Applications Analyst or team of analysts for every key application. This role plays an important part in the application-related aspects of designing, testing, operating and improving IT services. It is also responsible for developing the skills required to operate the applications required to deliver IT services.
| Responsibility Matrix: ITIL Application Management | |
| ITIL Role / Sub-Process | Applications Analyst |
|---|---|
| Application Management (no sub-processes specified) |
A[1]R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Application Management process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Application Management.
