IT Operations Control: Difference between revisions
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''IT Operations Control'' aims to monitor and control the IT services and their underlying infrastructure. The process IT Operations Control executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance. | ==<span id="ITIL IT Operations Control">Overview</span>== | ||
'''Objective''': ''IT Operations Control'' aims to monitor and control the IT services and their underlying infrastructure. The process IT Operations Control executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance. | |||
'''Part of''': [[ITIL V3 Service Operation|Service Operation]] | '''Part of''': [[ITIL V3 Service Operation|Service Operation]] | ||
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== | == Process Description == | ||
ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use. | ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use. | ||
[[Image:Itil-operations-control.jpg|right|thumb|375px|alt=IT Operations Control ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]] | [[Image:Itil-operations-control.jpg|right|thumb|375px|alt=IT Operations Control ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process-overview-it-operations-control-itil.pdf ITIL IT Operations Control]]] | ||
Rather, '''''ITIL 2011''''' highlights common operational activities and assists in identifying important interfaces with other Service Management processes. | |||
The process overview of [[Media:Itil-operations-control.jpg|IT Operations Control]] is showing the most important interfaces (see Figure 1). | |||
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Remark: In ITIL V3, IT Operations Control activities were covered in the process "IT Operations Management". | |||
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==== | == Sub-Processes == | ||
No sub-processes are specified for [[IT Operations Control]]. | |||
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== | == Roles | Responsibilities == | ||
;<span id="IT Operations Manager">IT Operations Manager - Process Owner<span> | ;<span id="IT Operations Manager">IT Operations Manager - Process Owner<span> | ||
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[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation|IT Operations Management]][[Category:IT Operations Control|!]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Operation|IT Operations Management]][[Category:IT Operations Control|!]] | ||
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Revision as of 19:01, 28 October 2011
<seo metakeywords="it operations control, itil operations control, itil operations, itil operation control itil" metadescription="ITIL IT Operations Control: ITIL process definition - Sub-processes - Terms - Additional information on IT Operations Control." />
Overview
Objective: IT Operations Control aims to monitor and control the IT services and their underlying infrastructure. The process IT Operations Control executes day-to-day routine tasks related to the operation of infrastructure components and applications. This includes job scheduling, backup and restore activities, print and output management, and routine maintenance.
Part of: Service Operation
Process Owner: IT Operations Manager
Process Description
ITIL does not provide a detailed explanation of all aspects of IT Operations, as the activities to be carried out will depend on the specific applications and infrastructure components in use.
Rather, ITIL 2011 highlights common operational activities and assists in identifying important interfaces with other Service Management processes.
The process overview of IT Operations Control is showing the most important interfaces (see Figure 1).
Remark: In ITIL V3, IT Operations Control activities were covered in the process "IT Operations Management".
Sub-Processes
No sub-processes are specified for IT Operations Control.
Roles | Responsibilities
- IT Operations Manager - Process Owner
- An IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities. He will ensure that all day-to-day operational activities are carried out in a timely and reliable way.
- IT Operator
- IT Operators are the staff who perform the day-to-day operational activities.
- Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.
| Responsibility Matrix: IT Operations Control | ||
| ITIL Role / Sub-Process | IT Operations Manager | IT-Operator |
|---|---|---|
| IT Operations Control (no sub-processes specified) |
A[1] | R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the IT Operations Control process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within IT Operations Control.
