IT Facilities Management: Difference between revisions
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< | <itpmch><title>IT Facilities Management | IT Process Wiki</title> | ||
<meta name="keywords" content="itil facilities management, it facilities management, facilities management itil, itil facility management" /> | |||
<meta name="description" content="ITIL Facilities Management: ITIL process definition - Sub-processes - Terms - Additional information on Facilities Management." /> | |||
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The objective of | '''<span id="Overview">Objective:</span>''' <html><span itemprop="description">The objective of <i><span itemprop="alternativeHeadline">ITIL <span itemprop="name">Facilities Management</span></span></i> is to manage the physical environment where the IT infrastructure is located. <span itemprop="Headline">IT Facilities Management</span> includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.</span></p> | ||
<p><b>Part of</b>: <a itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation" title="ITIL Service Operation">Service Operation</a></html> | |||
'''Process Owner''': [[IT Facilities Management#Facilities Manager|Facilities Manager]] | |||
'''Process Owner''': [[IT Facilities Management# | |||
<p> </p> | <p> </p> | ||
__TOC__ | |||
==Process Description== | |||
[[Image:It-facilities-management.jpg|right|thumb|375px|alt=ITIL Facilities Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_facilities_management_itilv3.pdf ITIL Facilities Management]]] | [[Image:It-facilities-management.jpg|right|thumb|375px|alt=ITIL Facilities Management ITIL|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_it_facilities_management_itilv3.pdf ITIL Facilities Management]]] | ||
ITIL Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the new ITIL V3 books. | ITIL Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the new ITIL V3 books. | ||
Interfaces between Facilities Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure. | Interfaces between Facilities Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure. The process overview of [[Media:It-facilities-management.jpg|ITIL Facilities Management]] is showing the most important interfaces (see Figure 1). | ||
''Note'': The official ITIL publications treat Facilities Management as a "[[ITIL Functions|function]]". | |||
<p> </p> | <p> </p> | ||
== | ==Sub-Processes== | ||
No sub-processes are specified for [[IT Facilities Management|ITIL Facilities Management]]. | |||
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<br style="clear:both;"/> | |||
== | ==Roles | Responsibilities== | ||
'''<span id="Facilities Manager">Facilities Manager - Process Owner</span>''' | |||
*The Facilities Manager is responsible for managing the physical environment where the IT infrastructure is located. | |||
*This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring. | |||
<p> </p> | <p> </p> | ||
{| border="1 | {| border="1" cellpadding="5" cellspacing="0" style="margin-left: auto; margin-right: auto; text-align:center;" valign="top" | ||
|- | |- | ||
| | |style="vertical-align:top; text-align:center" colspan="2" style="background:#ffffdd;"| '''Responsibility Matrix: ITIL Facilities Management''' | ||
|- | |- | ||
! | !style="background:#ffffee; width: 65%; text-align:center"| ITIL Role / Sub-Process | ||
! style="background:#ffffee;" | [[IT Facilities Management# | ! style="background:#ffffee;" | [[IT Facilities Management#Facilities Manager|Facilities Manager]] | ||
|- | |- | ||
| | |style="text-align:left;" |[[IT Facilities Management|Facilities Management]]<br /> ''(no sub-processes specified)'' | ||
| A[[IT Facilities Management#Accountable|<small>[1]</small>]]R[[IT Facilities Management#Responsible|<small>[2]</small>]] | | A[[IT Facilities Management#Accountable|<small>[1]</small>]]R[[IT Facilities Management#Responsible|<small>[2]</small>]] | ||
|- | |- | ||
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<p> </p> | |||
==[ Infobox ]== | |||
<html><table class="wikitable"> | |||
<tr> | |||
<td>Link to this page:</td> | |||
<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/IT_Facilities_Management">https://wiki.en.it-processmaps.com/index.php/IT_Facilities_Management</a></td> | |||
</tr> | |||
<tr> | |||
<td>Languages:</td> | |||
<td><span itemprop="inLanguage" content="en">English</span> | <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/IT_Facilities_Management" title="ITIL Facilities Management">Deutsch</a></span> | <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Gestion_de_Instalaciones_de_TI" title="Gestión de Instalaciones de TI">español</a></span></td> | |||
</tr> | |||
<tr> | |||
<td>Image:</td> | |||
<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/3/36/It-facilities-management.jpg" title="Facilities Management">ITIL Facilities Management (.JPG)</a></td> | |||
</tr> | |||
<tr> | |||
<td>Author:</td> | |||
<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td> | |||
</tr> | |||
</table> | |||
<p><small> | |||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/IT_Facilities_Management#Overview" itemprop="url"><span itemprop="title">Overview</span></a> › | |||
</span> | |||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/IT_Facilities_Management#Process_Description" itemprop="url"><span itemprop="title">Process Description</span></a> › | |||
</span> | |||
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"> | |||
<a href="https://wiki.en.it-processmaps.com/index.php/IT_Facilities_Management#Roles_.7C_Responsibilities" itemprop="url"><span itemprop="title">Roles</span></a> | |||
</span> | |||
</small></p> | |||
</div><!-- end of schema.org/WebPage --><p></html> | |||
<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Operation|IT Facilities Management]][[Category:ITIL Facilities Management|!]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:ITIL function]][[Category:Service Operation|IT Facilities Management]][[Category:ITIL Facilities Management|!]] | ||
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Revision as of 19:40, 23 December 2013
Objective: The objective of ITIL Facilities Management is to manage the physical environment where the IT infrastructure is located. IT Facilities Management includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.
Part of: Service Operation
Process Owner: Facilities Manager
Process Description
ITIL Facilities Management is part of ICT Infrastructure Management in ITIL V2, where some aspects of managing facilities are described in more detail as in the new ITIL V3 books.
Interfaces between Facilities Management and the other ITIL processes were adjusted in order to reflect the new ITIL V3 process structure. The process overview of ITIL Facilities Management is showing the most important interfaces (see Figure 1).
Note: The official ITIL publications treat Facilities Management as a "function".
Sub-Processes
No sub-processes are specified for ITIL Facilities Management.
Roles | Responsibilities
Facilities Manager - Process Owner
- The Facilities Manager is responsible for managing the physical environment where the IT infrastructure is located.
- This includes all aspects of managing the physical environment, for example power and cooling, building access management, and environmental monitoring.
| Responsibility Matrix: ITIL Facilities Management | |
| ITIL Role / Sub-Process | Facilities Manager |
|---|---|
| Facilities Management (no sub-processes specified) |
A[1]R[2] |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the ITIL Facilities Management process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Facilities Management.
[ Infobox ]
| Link to this page: | https://wiki.en.it-processmaps.com/index.php/IT_Facilities_Management |
| Languages: | English | Deutsch | español |
| Image: | ITIL Facilities Management (.JPG) |
| Author: | Stefan Kempter, IT Process Maps  |
