Application Development and Customization: Difference between revisions
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<seo metakeywords="itil application development, application development process, itil application development process" metadescription="Application Development | <seo metakeywords="itil application development, application development process, itil application development process" metadescription="Application Development: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Application Development." /> | ||
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''ITIL Application Development | ==<span id="ITIL Application Development and Customization">Overview</span>== | ||
'''Objective''': ''ITIL Application Development'' aims to make available applications and systems which provide the required functionality for IT services. ITIL Application Development includes the development and maintenance of custom applications as well as the customization of products from software vendors. | |||
'''Part of''': [[ITIL V3 Service Transition|Service Transition]] | '''Part of''': [[ITIL V3 Service Transition|Service Transition]] | ||
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<p> </p> | <p> </p> | ||
== Process | == Process Description == | ||
[[Image:Itil-application-development.jpg| | Application Development is barely mentioned in the ITIL V3 books, as ITIL V3 focuses on different topics like [[ITIL V3 Service Design|service design]] and rollout. At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages. | ||
[[Image:Itil-application-development.jpg|right|thumb|375px|alt=ITIL Application Development|[https://wiki.en.it-processmaps.com/images/pdf/process_overview_application_development_customization_itilv3.pdf ITIL Application Development]]] | |||
Application | Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL V3 process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service. The process overview of [[Media:Itil-application-development.jpg|ITIL Application Development (.JPG)]] is showing the most important interfaces (see Figure 1). | ||
''Note'': ITIL does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes. | |||
<p> </p> | |||
< | |||
== Sub-Processes == | == Sub-Processes == | ||
No sub-processes are specified for [[Application Development and Customization|ITIL Application Development | |||
No sub-processes are specified for [[Application Development and Customization|ITIL Application Development]]. | |||
<p> </p> | <p> </p> | ||
== | == Definitions == | ||
;<span id=" | The following ITIL terms and acronyms (''information objects'') are used in the ITIL Application Development process to represent process outputs and inputs: | ||
<p> </p> | |||
;<span id="User Manual">User Manual</span> | |||
:A document for end-users, describing how to use an application or system. | :A document for end-users, describing how to use an application or system. | ||
;<span id=" | ;<span id="Technical Administration Manual">Technical/ Administration Manual</span> | ||
:A document describing the procedures required to run and maintain an application or infrastructure component. | :A document describing the procedures required to run and maintain an application or infrastructure component. | ||
<p> </p> | <p> </p> | ||
== | == Roles | Responsibilities == | ||
;<span id="Application Developer">Application Developer - Process Owner</span> | ;<span id="Application Developer">Application Developer - Process Owner</span> | ||
: | :The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services. | ||
:This | :This includes the development and maintenance of custom applications as well as the customization of products from software vendors. | ||
<p> </p> | <p> </p> | ||
== | {| border="1" align="center" cellpadding="5" cellspacing="0" style="text-align:center;" valign="top" | ||
|- | |||
| valign="top" colspan="3" style="background:#ffffdd;" align="center"| '''Responsibility Matrix: ITIL Application Development''' | |||
|- | |||
! width="55%" align="center" style="background:#ffffee;" | ITIL Role / Sub-Process | |||
! style="background:#ffffee;" | [[Application Development and Customization#Application Developer|Application Developer]] | |||
|- | |||
| align="left" |[[Application Development and Customization|Application Development]]<br /> ''(no sub-processes specified)'' | |||
| A[[Application Development and Customization#Accountable|<small>[1]</small>]]R[[Application Development and Customization#Responsible|<small>[2]</small>]] | |||
|- | |||
|} | |||
<p> </p> | |||
'''Remarks''' | |||
<span id="Accountable">[1] ''A: Accountable'' according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Application Development process.</span> | |||
<span id="Responsible">[2] ''R: Responsible'' according to the RACI Model: Those who do the work to achieve a task within ITIL Application Management.</span> | |||
<p> </p> | |||
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[[Category:ITIL V3]][[Category:ITIL process]][[Category:Service Transition|Application Development | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL process]][[Category:Service Transition|Application Development]][[Category:ITIL Application Development|!]] | ||
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Revision as of 18:11, 1 November 2011
<seo metakeywords="itil application development, application development process, itil application development process" metadescription="Application Development: ITIL process definition - Sub-processes - Terms - Additional information on ITIL Application Development." />
Overview
Objective: ITIL Application Development aims to make available applications and systems which provide the required functionality for IT services. ITIL Application Development includes the development and maintenance of custom applications as well as the customization of products from software vendors.
Part of: Service Transition
Process Owner: Application Developer
Process Description
Application Development is barely mentioned in the ITIL V3 books, as ITIL V3 focuses on different topics like service design and rollout. At IT Process Maps we decided to eliminate that gap by introducing an Application Management process which takes care of the actual application coding and the customization of standard software packages.
Even if ITIL Application Management is generally regarded a field of its own, we think an Application Management process must be included in any ITIL V3 process structure to make sure that there are clearly defined interfaces between the design, development and rollout stages of a service. The process overview of ITIL Application Development (.JPG) is showing the most important interfaces (see Figure 1).
Note: ITIL does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.
Sub-Processes
No sub-processes are specified for ITIL Application Development.
Definitions
The following ITIL terms and acronyms (information objects) are used in the ITIL Application Development process to represent process outputs and inputs:
- User Manual
- A document for end-users, describing how to use an application or system.
- Technical/ Administration Manual
- A document describing the procedures required to run and maintain an application or infrastructure component.
Roles | Responsibilities
- Application Developer - Process Owner
- The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services.
- This includes the development and maintenance of custom applications as well as the customization of products from software vendors.
| Responsibility Matrix: ITIL Application Development | ||
| ITIL Role / Sub-Process | Application Developer | |
|---|---|---|
| Application Development (no sub-processes specified) |
A[1]R[2] | |
Remarks
[1] A: Accountable according to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Application Development process.
[2] R: Responsible according to the RACI Model: Those who do the work to achieve a task within ITIL Application Management.
