KPIs Service Validation and Testing: Difference between revisions
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'''ITIL Process''': [[ITIL V3 Service Transition]] - [[Service Validation and Testing]] | '''ITIL Process''': [[ITIL V3 Service Transition|ITIL 2011 Service Transition]] - [[Service Validation and Testing]] | ||
'''Source''': Key Performance Indicators for ITIL Service Validation and Testing from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | |||
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{| border="1" cellpadding="5" cellspacing="0" align="center" | {| border="1" cellpadding="5" cellspacing="0" align="center" | ||
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! width=" | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
! width=" | ! width="65%" style="background:#ffffcc;" | Definition | ||
|- | |- | ||
|Percentage of | |Percentage of failed Release Component Acceptance Tests | ||
|Percentage of release components which fail to pass acceptance tests | |Percentage of release components which fail to pass acceptance tests | ||
|- | |- | ||
|Number of | |Number of identified Errors | ||
|Number of identified errors during release testing | |Number of identified errors during release testing | ||
* per release | * per release | ||
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|Time until re-submission of fixed release components | |Time until re-submission of fixed release components | ||
|- | |- | ||
|Incidents | |Incidents caused by New Releases | ||
|Number of Incidents attributable to new releases | |Number of Incidents attributable to new releases | ||
|- | |- | ||
|Percentage of | |Percentage of failed Service Acceptance Tests | ||
|Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off | |Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off | ||
|} | |} | ||
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→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | → back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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[[Category:ITIL V3|KPIs Service Validation & Testing]] | [[Category:ITIL V3|KPIs Service Validation & Testing]] | ||
[[Category:ITIL 2011|KPIs Service Validation & Testing]] | |||
[[Category:KPI (ITIL)|Service Validation & Testing KPIs]] | [[Category:KPI (ITIL)|Service Validation & Testing KPIs]] | ||
[[Category:Service Transition|KPIs Service Validation & Testing]] | [[Category:Service Transition|KPIs Service Validation & Testing]] | ||
[[Category:Service Validation & Testing|KPIs Service Validation & Testing]] | [[Category:Service Validation & Testing|KPIs Service Validation & Testing]] | ||
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Revision as of 12:03, 22 December 2011
<seo metakeywords="kpi service validation and testing, kpis service validation and testing, itil validation and testing kpi" metadescription="Service Validation and Testing: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 Service Transition - Service Validation and Testing
Source: Key Performance Indicators for ITIL Service Validation and Testing from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Percentage of failed Release Component Acceptance Tests | Percentage of release components which fail to pass acceptance tests |
| Number of identified Errors | Number of identified errors during release testing
|
| Time for Error Fixing | Time until re-submission of fixed release components |
| Incidents caused by New Releases | Number of Incidents attributable to new releases |
| Percentage of failed Service Acceptance Tests | Percentage of Service Acceptance Tests which fail to obtain the customer’s sign-off |
→ back to: ITIL Key Performance Indicators
