Checklist Capacity Report: Difference between revisions
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Image:ITIL-Wiki-deutsch.jpg|right|Checklist Capacity Report - Template Capacity Report | Image:ITIL-Wiki-deutsch.jpg|right|Checklist Capacity Report - Template Capacity Report | ||
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'''Checklist Category''': [[ITIL-Checklists | '''ITIL Process''': [[ITIL Service Design]] - [[Capacity Management]] | ||
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Capacity Management | |||
'''Source''': Checklist "Capacity Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | '''Source''': Checklist "Capacity Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | ||
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The Capacity Report is a preliminary document to the Service Level Report: | The Capacity Report is a preliminary document to the Service Level Report: | ||
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* Running and planned measures for the increase of Service capacities or performance | * Running and planned measures for the increase of Service capacities or performance | ||
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<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html> | |||
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Revision as of 16:34, 3 August 2013
![Checklist Capacity Report - Template Capacity Report](/images/f/f8/ITIL-Wiki-deutsch.jpg)
ITIL Process: ITIL Service Design - Capacity Management
Checklist Category: ITIL Templates - Capacity Management
Source: Checklist "Capacity Report" from the ITIL Process Map V2
The Capacity Report is a preliminary document to the Service Level Report:
- For all IT Services
- Details of Service capacities
- Agreed capacities
- Measured capacity usage
- Details of performance
- Agreed performance
- Measured performance
- Trend analyses
- Expected increase/ decrease in the demand for Service capacities
- Threshold values, whose attainment trigger the start of measures for the expansion of Service capacities
- Details of Service capacities
- Incidents leading to reduced Service capacities or performance
- In the past (prolonged Service failures etc.)
- Type of the incident
- Causes
- Counter-measures for the elimination of the failure
- Measures for the future avoidance of similar failures
- In the future (i.e. planned prolonged downtimes to Services)
- In the past (prolonged Service failures etc.)
- Analysis of the effects upon IT capacities by
- Changes/ additions/ cancellations of IT Services
- Forthcoming Changes
- New technologies
- External changes, e.g. of a judicial type
- Running and planned measures for the increase of Service capacities or performance