Checklist Problem Report: Difference between revisions
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<meta name="description" content="The Problem Manager's report (Problem Report) includes the following information: Statistical evaluations, e.g. outstanding problems ..." /> | |||
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'''Checklist Category''': [[ITIL-Checklists | '''ITIL Process''': [[ITIL Service Operation]] - [[Problem Management]] | ||
'''Checklist Category''': [[ITIL-Checklists|ITIL Templates]] - Problem Management | |||
'''Source''': Checklist "Problem Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | '''Source''': Checklist "Problem Report" from the [https://en.it-processmaps.com/products/product-versions-itil-v3.html ITIL Process Map V2] | ||
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The Problem Manager's report includes the following information: | The Problem Manager's report includes the following information: | ||
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** Time schedule for the resolution of the Problem | ** Time schedule for the resolution of the Problem | ||
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<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html> | |||
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Revision as of 16:41, 3 August 2013
![Checklist Problem Report - Template Problem Report](/images/f/f8/ITIL-Wiki-deutsch.jpg)
ITIL Process: ITIL Service Operation - Problem Management
Checklist Category: ITIL Templates - Problem Management
Source: Checklist "Problem Report" from the ITIL Process Map V2
The Problem Manager's report includes the following information:
- Statistical evaluations
- Outstanding Problems
- According to duration since creation of the Problem Record
- According to categories
- Resolution times of closed Problems
- According to duration
- According to categories
- Trend analyses
- Outstanding Problems
- Problems with special importance regarding Availability, Capacity, IT Service Continuity and IT Security Management
- Description
- Problem cause
- Applied resolution strategy
- Elimination of the root cause
- Possible Workarounds
- Time schedule for the resolution of the Problem
- Other important Problems with extensive effects upon the quality of the IT Services
- Description
- Problem cause
- Applied resolution strategy
- Elimination of the root cause
- Possible Workarounds
- Time schedule for the resolution of the Problem